Raphael Lavner

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Mercedes overtakes Audi in world sales

REUTERS - Strong China sales helped push Daimler's Mercedes-Benz ahead of arch rival Audi in global luxury vehicle sales last year, even as BMW was …

Mercedes-Benz Sells More Luxury Cars Than Audi, BMW

German car manufacturers Audi and BMW sold fewer luxury vehicles in January than rival Mercedes-Benz, which has benefited from the increased demand …

Mercedes-Benz Records Sales Increase In January 2016

Mercedes-Benz has sold 19,9 percent more cars in the first month of the new year over the previous time period. <br>The figure represents 150,814 …

Welcome to the Machine Learning

Your car may not say much, but it knows what you’re up to. Among other things, it knows where you are, where you’ve been, and when. Based on the time and the day of the week (which, in many cases, it also knows) it can even take an educated guess as to where you’re going next. This, in a nutshell, …

Franchising Isn't Any Easier -- Or Harder -- Than Other Types of Business Ventures

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Purchasing a franchise can be one of the best paths to owning a business -- but don’t get lazy. Entering into a franchise agreement does not mean you are purchasing the yellow brick road to profitability. Being a part of a franchise also …

Franchising's Fastest Growing Global Brands in 2016

This story appears in the July 2016 issue of <i>Entrepreneur</i>. Subscribe »<p>In a world made smaller by travel and technology, brands have a chance to be bigger than ever. Take Anytime Fitness, which took the number one ranking on our list of the top 200 global franchises. It recently opened its 3,000th …

‘Joint-employer’ status could rattle franchise industry: ‘It will be a game-changer’

An emerging change in employment law called “joint employer status” could be a game-changer for the Canadian franchise industry, lawyers say.<p>Unions …

Human Rights

How Lead Generation Can Benefit with CRM Integration

Kicking off new initiatives, business owners of all sizes, shapes and industries are thriving to provide simple, actionable that actually correlate …

Why Slashing Prices Also Cuts Up Your Brand

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Despite the startup boom’s reputation as a job-creating machine, small businesses in the United States have been slowing down. Thanks to a decade of slumping productivity, fewer people are starting businesses, and those who are aren’t …

Nine Ways To Get Customer Feedback

How do we know our customers are happy? How can we find out if we’re doing a good job? Or maybe more importantly, how can we find out if we’re doing a bad job?<p>We need to know what our customers, clients, members, guests, etc., think about doing business with us. It’s validating to know we’re doing …

Customer Experience

Make It Easy For Customers To Share: Customer Experience Lessons from Amazon to HersheyPark

Today’s customers are constantly sharing their impressions of the brands and companies that interest them, and of the products, services, and customer experience that those companies provide. They do this while they’re pondering a potential purchase, while they’re in the act of purchasing, while …

Six Simple Safety Measures That Businesses Can Adopt to Protect Their Customers' Information

Modern consumers are becoming increasingly concerned about privacy and security in the wake of major data breaches and the increasing vulnerability of their personal and financial information. Personal information is a precious commodity, and even one small data breach could result in a disaster …

Using an Algorithm to Figure Out What Luxury Customers Really Want

I met Metis’s mother in Los Angeles in the summer of 2014. We were introduced by a mutual friend. At that time, Metis, named for the Greek goddess of wisdom, was brand new. She is a curated, big data analytics aide-de-camp — not quite at the level of artificial intelligence, but close — and she …

3 Ecommerce Companies Rocking Their Customer Service

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Customer service has always been a deal breaker or deal maker for most businesses. No matter how cool your products are or how many deals you offer, your customer service representatives will determine the sale at the final stage.<p>It …

The evolution of social business analytics

It’s easy to understand the popularity of sharing business analytics across social collaboration platforms, because its value is so obvious. But an …

3 Unconventional Ways To Measure B2B Social Media Results

The two most prevalent reasons B2B organizations have been slower to adopt social media practices in comparison to B2C companies are, a lack of …

Public Relations

4 Professional Secrets to Optimize your Customer Experience:

According to Gartner, 89% of companies expect to compete mostly on the basis of customer experience, up from 36% just four short years ago. In fact, …

Salesforce: A Different Approach to Customer Relationship Management

When San Francisco-based Salesforce launched 17 years ago, the company didn’t just want to start a new, cloud-based customer relationship management …

5 Reasons Every Growing Business Needs Customer Intelligence

You may know a lot about your customers, but what really drives success--yours and theirs--is what you do with what you know.<p>Collecting data is relatively easy. <i>Everyone</i> collects data.<p>Finding smart, efficient ways to use that data to land new customers and build great customer relationships is much …

Sales Management Digest: How to Uncover Customer Pain Points

To sell effectively, you have to know how to uncover customer pain points. Otherwise, you won't get the chance to establish a mutually collaborative …

Can We Stop Talking About Big Data And Start Talking About Business And Customer Outcomes?

Recently, the business world has been awash with stories about the possibilities and applications of big data, analytics, automation and artificial intelligence technologies. However, reading many of these stories, reports, case studies and pieces of research, I find myself slightly conflicted by …

Big Data

Failing to achieve annual fuel-economy targets will soon cost automakers way more

Nobody's happy when they discover they'll have to pay more money for the same thing. That's what manufacturers are about to experience, as the National Highway Traffic Safety Administration (NHTSA) is set to jack up the fines related to not meeting annual fuel-economy targets.<p>NHTSA's fines are …

Automotive Industry

Mercedes E55 AMG owned by Michael Schumacher for sale

And you won't believe the price.<p>A 1998 Mercedes E55 AMG wagon originally owned by Formula One legend Michael Schumacher has come up for sale at a …

Mercedes-Benz’s Minicar Brand Is Trying to Turn Snapchat Into Pokemon Go

OK, don't let your heads explode, people. Even though Smart USA is running an effort that melds concepts from the mobile game that just will not …

Queen’s University Research Teams up with Mercedes-Benz to Solve Fuel Cell Challenge

<b>By Chris Armes, Communications Officer</b><p>When Mercedes-Benz was looking for help to improve its fuel cell manufacturing process, the company turned to …

Peter Cox: 'I once bought a girlfriend a £30,000 Mercedes'

Back in the Eighties, Go West lead singer Peter Cox scored a string of hits, including <i>We Close Our Eyes</i>, <i>Call Me</i> and <i>King of Wishful Thinking</i>. The band split in 1993, and Peter relocated to California, only to reunite with guitarist Richard Drummie in 2000; they’re still performing today. Peter, 60, …

BMW M4 owner reviews Mercedes-AMG C63 S

If you’ve seen any videos from Nick Murray, the host of a car-based YouTube channel, you’d know that he owns a BMW M4 and is actually a very big fan …

Has Mercedes just made a bus worth travelling on?

We don’t often feature buses on TopGear.com, because besides being cumbersome, smelly, slow and dull, there’s enough going on in the car world to …

Mercedes S Class is China Car of the Year

The new Mercedes-Benz S-Class scooped the top honor at the inaugural award ceremony held during the Guangzhou Auto Show.<p>The Mercedes-Benz S-Class was …

MERCEDES-BENZ ANNOUNCES STRATEGIC PARTNERSHIP WITH PEBBLE by Maro Onokpise

In advance of the upcoming 2014 International CES, Mercedes-Benz has announced a strategic partnership with smart watch company Pebble. The …