Ranjit George

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CRM Tips: Six Benefits of Customer Lifecycle Value for Businesses

State-of-art technology, employing the best teams and management, deploying innovative marketing approach, you might be forgiven in thinking that …

CRM in Banking: Deliver Consistent Customer Experience Through Your Call Center

A leading bank was facing headwinds in customer satisfaction surveys thanks to dismal service by their service centers. Online media was abound with …

Customer Service

Sales CRM: 5 Annoying Sales Talk to Avoid (and What You Can Say Instead)

Sales talk is not about a sales person, nor of his product/service. <br>It is about the customer. <br>It is about using the right words that help brings the …

Framing

CRM in Banking: Embed Customer Insights into Your Business Strategy

A typical boardroom type meeting will have the Chairman, CXOs and other important stakeholders. Lately though, a new participant has arrived. A …

Customer Experience

CRM Tips: The Mystery of Customer Buying Behavior Decoded

<b>Related Posts:</b> <br>1. 7 Sparks to Ignite Customer Passion through Digital CRM <br>2. Hitting a Sales Plateau? Here Are 6 Effective Work Habits for B2B Sales …

CRM

CRM in Banking: Developing Customer Experience as a Strategy

Customer experience is the latest banner held aloft by brands to define their businesses. Visitors to any touchpoints, especially in banking sector, …

Customer Experience

10 Simple Habits of Insanely Productive People

Surround yourself with inspiring, sharp, and positive people.<p><i>What are some uncommon ways to work smarter instead of harder? originally appeared on Quora --the knowledge sharing network where compelling questions are answered by people with unique insights.</i><p><b>Answer by Nelson Wang, founder of</b> …

CRM Tips: Optimize Time and Money Through Business Flows

You decide a vacation with your family and accordingly plan an itinerary for the same. What follows next? The process includes - time of …

The Holy Trinity of CRM: People | Process | Technology

CRM solutions, CRM software, CRM for banks, Banking CRM, Financial CRM

Customer Service CRM : 5 Stairs to Step up Loyalty

A great loyalty management system not only ensure that customers feel appreciated, but also increase revenue generation in the long run. <br>Just …

Customer Experience

10 Mantras to Adopt to Become Mentally Healthier and More Confident

Have you been feeling torn down recently, questioning your life's purpose or wondering what your next steps should be? Are you feeling disconnected from the world around you because it's easier to hang out on autopilot than it is to truly engage with life? Maybe you know you have a lot to be …

Accurate Ballpoint Pen Art

Andrey Poletaev is an artist based in Lugansk, Ukraine. He realizes ballpoint monochrome drawings, with an incredible precision. The places which he …

Art

Civil War in Banking CRM: Digital Channels Versus Physical Branches

'Captain America: Civil War' releases on May 6th and has already generated waves of box office breaking anticipations. But are you aware of a …

Banking

XD Essentials: Card-Based User Interfaces

Web and mobile apps are moving away from pages towards completely personalized experiences. These new experiences are built on an aggregation of many …

UI Design

The Pharaoh's Serpent's Neverending Chemical Reaction Is Always So Gross

Even though it looks like the devil is reaching through the ground from underneath the Earth to grab a victim, you can’t look away. Even though it …

Customer Delights Through CRM: Its the Small Things That Matter

<i>Jim logged in to Vodafone portal to recharge his mobile data pack. Unknowingly, in haste, he recharged the wrong number and waited for pack</i> …

Customers

Patrice Desilets: 30 words on creativity, plus a peek at 1666

At the Reboot Develop conference, <i>Assassin's Creed</i> director Patrice Desilets shared 30(ish) words that he associates with creativity. Though some were …

German Carpenter/Interaction Designer's Hi-Tech Ping Pong Table

Thomas Mayer's Interactive Table Tennis Trainer<p>German designer Thomas Mayer underwent the carpenter's apprenticeship we discussed here, but …

Furniture

Jimmy Kimmel Tears Into Sarah Palin’s ‘Offensive and Dangerous’ Climate Change Denial

Sarah Palin has been speaking out against climate change and Jimmy Kimmel has had it.<p>Sarah Palin has a new hobby. Over the past several weeks, the …

The top 50 apps for creative minds

Our pick of the best tablet and smartphone tools to enable you to make video, music, art and more<p>There’s an ongoing argument in the technology world about whether tablets and smartphones are more focused on consumption than creativity. As time has gone on, though, the number of apps helping us do …

Apps

CRM in BFSI: Marching on the Disruptive Path

A global revolution is taking place. It is bloodless, logical and more importantly, embraced by everyone. Including the ones it is deposing. Welcome …

Financial Services

A 10 day program to create your first Android app

Building your first Android app doesn’t have to be hard. If you aren’t overly ambitious, then you can break the process down into some simple steps and avoid overwhelming yourself in one go. The trick is to make your first app relatively simple and to focus on creating <i>something</i>. Don’t try and …

Customer Service in CRM: Eliminate Bad Business Processes to Reduce Work Overload

Every company wants their customer service department to service more customers and undertake myriad tasks. But enabling them do more would require …

Sales CRM: Behind Territory Lines

Brands today are spread across continents. Centralized sales management through company headquarters is arduous, expensive and time consuming. And …

CRM