Qian ZHANG

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8 Customer Service Quotes That Will Transform the Way You Run Your Business

Customer service isn't just what your business does after the sale in the form of addressing a support call or doing an exchange or issuing a refund, …

How Jack Ma Overcame His 7 Biggest Failures

Ma, one of the world's most successful entrepreneurs, seems proudest that he was happy with little and able to overcame much.<p>Demand Generation and Marketing Technology Expert<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p><i>This column originally published on May 31, 2016.</i><p>Jack Ma turns …

Forrest Gump

Social Media Dominance And The New Social Business

Today, organizations use social channels like Twitter, Facebook, Pinterest, and now even Snapchat, to share messages and engage with customers in a …

Alibaba forming alliance for healthcare delivery - Business

Alibaba Health Information Technology (AliHealth), the health services subsidiary of Chinese e-commerce conglomerate Alibaba Group has launched a …

How brands can monetize machine learning for subscription services - Ecommerce

Kristina: What are some examples of how subscription companies are using machine learning marketing?<p>Matt Fleckenstein, SVP Products and Marketing, …

Marketing

E-commerce and the Retail Outlet: The Beginning of a Revolution

The use of mobile phones in stores has led to the phenomenon of ‘showrooming’, which turns brick-and-mortar stores into showrooms for products that …

eCommerce

4 Methods for Building a Successful Ecommerce Brand

CEO of Sourcify<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Thanks to the Internet, entrepreneurs can now do more than ever before. Yes, brick and mortar businesses still have their place in the world of entrepreneurship, but many people are now building incredibly successful …

Marketing

Alibaba to play key role in planned global e-commerce platform - Business

B20, which groups major businesses from around the globe, is proposing to create a world e-commerce platform that will bring together small and …