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5 Social CRM Tools for Small Business

<b>Customer relationship management</b> tools have existed for years. Businesses use them to manage customer interactions across channels and departments, …

How to Research your Ecommerce Competitors

<b>Many ecommerce business owners</b> have told me that they pay little attention to their competitors. Most said that they did not have time, or that their …

Insights for Online Merchants

Email Marketing

3 Social Shopping Sites for Merchants to Consider

<b>The power of community and key influencers</b> are changing the way we do business. The likelihood of purchasing a product that is recommended by a …

Multichannel Case Study: Gap Inc.

<b>As a small online retailer,</b> you may ignore the strategies of larger, multichannel brands. But if you investigate what these larger companies are …

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