Pommie Lutchman

28 Flips | 5 Magazines | 44 Likes | 69 Following | 28 Followers | @Pommie | Keep up with Pommie Lutchman on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Pommie Lutchman”

How Facebook Shapes Customer Experience With Chatbots

<i>Listen to Facebook Project Manager Kemal El Moujahid, on The Modern Customer Podcast here.</i><p>The majority of customer interaction today happens on the phone, but that isn’t the way most customers prefer to communicate or the most effective way for brands to interact with customers. Phones can be …

Customer Experience

The proof that the CEO is the key to successful customer engagement

A CEO who instinctively considers the customer as part of their decision making processes will automatically lead a company to success. Customer …

Using Social Media As A Customer Engagement Tool

The social media landscape has truly matured as a marketing platform over the past decade or so. Platforms like Facebook, YouTube, Instagram and …

Brands Are Not Ready For The Coming Tsunami Of Service Channels

Has your brand mastered Facebook? Probably. Are you responding to customer concerns through Twitter? It’s likely. But what about all of the new social media channels that are coming out, like Sina Weibo, WeChat, and countless others? There’s a new wave of social media and service channels getting …

Customer Experience

6 smart questions to get you the most useful customer feedback

<b>Goal</b>: When someone decided not to use your product, wouldn’t you want to find out why?<p>You may discover that they found another product, your prices were too high, your product was poorly designed, or perhaps they were just kicking the tires around.<p>Armed with this knowledge, you can make changes to …

There is one quality that builds trust and loyalty

‘It’s not the kind of thing that you can normally bring up in a conversation’<p>About two years ago, when Pink Jeep Tours decided to expand, it investigated exactly what set it apart from the competition and in which areas it could improve.<p>The 57-year-old Arizona-based company, which offers …

Why Human-to-Human Contact Is Too Important To Pass

We spoke wth Matt Tumbleson, CEO and founder of customer service platform Teckst, about the hierarchy of customer experience. <b></b><p><b>Q: You say marketers are</b> …

10 Questions Marketers Should Ask Based On The Global Brand Simplicity Index

According to a new global study, marketers need to rethink what a great customer experience is. Many customers desire more seamless, simpler, faster brand engagement. With time being the rarest of commodities, those brands that give consumers a simpler experience are valued more.<p>Global brand …

Customer experience: emotions and a word on the brain

<b>Big data, semantic understanding, sentiment analysis, neurobiology, genome research, artificial intelligence, neuromarketing: not a day goes by or</b> …

Customer Experience

Meditation Is Exactly What Your Workout Routine Is Missing

Here are six exercises to get you started.<p>Fitness comes down to two simple things: 1) doing what helps you, and 2) not doing what hurts you. Most active people are great at the first part—they lift weights, do cardio, wear ultra stretchy T-shirts, etc.—but aren't great at the second.<p>So, what hurts …

Omega’s New Speedmaster Is Inspired by Its Online Community of Enthusiasts

Big Swiss watch brands are not one to readily embrace technology (go figure), let alone the internet, but Omega has announced a new limited-edition …

Watches

The 6-Step Process To Train Your Brain To Focus

Do you feel like your attention span is shortening? Stretch and strengthen it with these steps.<p>There’s a growing body of research about how counterproductive multitasking can be. While we may feel like we’re getting more done, the reality is that regular multitasking can leave us with a diminishing …

The 1 Thing Today's Aspiring Thought Leaders Aren't Learning From Tony Robbins, Tim Ferriss, and More

Saying what they're saying isn't thought leadership.<p>It's safe to say that today's "rock star" is the entrepreneur, speaker, motivator, thought leader. Never before have there been so many ways for people to share their message with the world, build an audience, and ultimately turn themselves into a …

The Conversational Economy — Voice and the New Era of Multi-Modal Computing

The Conversational Economy — Voice and the New Era of Multi-Modal Computing<p><i>Part 3 in a series on the</i> <i>Conversational Economy</i><p>“Hey Siri, predict the …

The Customer Still Matters: Lessons From 2016, Leadership For 2017

Ask me to offer a scientist's perspective about business, and I will give you my personal opinion, which is inseparable from my professional advice: Do a better job—about everything. That is, make the online experience—including buying and returning goods—more straightforward, more reliable, more …

eCommerce

Elon Musk Takes Customer Complaint on Twitter From Idea to Execution in 6 Days

Attention, business leaders: This is how it's done.<p>For business leaders, social media can be confusing (and sometimes dangerous) territory.<p>But last month, Tesla and SpaceX CEO Elon Musk provided a master class in how to use social media effectively. When a Tesla owner complained about fellow …

Ten Customer Service And Customer Experience Trends For 2017

Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to Forrester, 72% of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than …

Customer Experience

Is bacon dangerous? The science behind food trends

Nutrition,Nutrition,Food science,Diets and dieting,Health & wellbeing,Food & drink,Life and style,Science<p>Is fat really bad for you? Should we consume less salt? And what’s wrong with gluten, anyway? A science writer and a consultant cardiologist separate fact from fiction<p>Have you ever wondered why …

Holistic Medicine

Watch and Listen to the Enticing '50 Shades of Grey'

A mouthwatering, harmonic compilation of breathtaking grey sports and performance cars on the streets of London.<p>5<p>2<p>5<p>4

Handibot

With Handibot ($2,000), every DIY enthusiast now has access to a portable CNC (computer numerically controlled) mill. For those not familiar with CNC …

How to Swear Around the World

There are a few skills every man needs to master before he can feel completely comfortable in his masculinity — grilling a steak to medium-rare …

ALO Audio Studio Six Headphone Amplifier

Even in the age of digital audio technology, musicians still recognize the advantage of tube-based amplifiers for the natural sound quality they …

Goorin Bros. Heisenberg Hat

With the final installment of <i>Breaking Bad</i> set to debut next month, devotees of the <i>greatest show ever</i> are all on edge, awaiting to find out how things …

San Diego

American Hustle Trailer

David O. Russell's <i>Silver Linings Playbook</i> follow-up has attracted the talent of Christian Bale, Bradley Cooper, Amy Adams, Jennifer Lawrence, Jeremy …

Triumph Bonneville Scrambler | By Fcr

FCR is our latest custom motorcycle workshop discovery, they are based in France. The custom build that caught our attention was this Triumph …