Pom Dhesi

795 Flips | 3 Magazines | 142 Likes | 7 Following | 475 Followers | @Pomdhesi | An ERP & Support Services leader with deep expertise and passion in Customer Experience.  http://www.linkedin.com/in/pomdhesi

Microsoft says it will discontinue the Cortana integration preview feature with Dynamics 365 ERP/CRM

Tech Industry

The Dirty Secret of the SaaS World: Customer Churn

We recently met with an early investor of ours, who shared with us an overriding concern he has with his SaaS portfolio companies — churn. He said to …

How Cloud Accounting Makes for a Simpler Workday

geralt / Pixabay<p>Before the cloud became mainstream – accounting was mostly limited to hundreds of files and file cabinets. Daily bookkeeping tasks …

Explaining Retail's 'Mid-Life Crisis': How Retailers Are Reforging The Customer Journey To Survive

The retail industry is currently going through a very visible existential crisis. On one end, there are long-time brands closing stores and refitting showrooms to become distribution centers. And on the other? Well, to casual observers it probably looks like the equivalent of a retail version of a …

End-to-End Journey Redesign | Digital McKinsey

We start by identifying and assessing the most valuable customer journeys. Our deep industry and technical experience helps uncover the priority …

Billabong ditches NetSuite in omni-channel overhaul

Bears $11.7m impairment charge.

5 Fresh Examples of Customer Experience Innovation

Serena Williams is a fiercely competitive tennis champion. Her record is 39 Grand Slam titles. She shows an ability to serve aces at critical moments — a tennis serve the opponent doesn’t touch. She’s known for her aggressive play, a “high risk” style balanced in part by her serve, the greatest in …

Customer Experience

6 Ways Cloud ERP Is Revolutionizing How Services Deliver Results

Cloud ERP is the fastest growing sector of the global ERP market with services-based businesses driving the majority of new revenue growth.<p>Legacy …

IDG Contributor Network: 5 benefits of using cloud ERP to deliver results

Enterprise resource planning (ERP), a software tool to optimize business process management, allows organizations to use an integrated system to …

What's new or changed in Dynamics 365 for Finance and Operations, Enterprise edition (July 2017) - Finance Operations | Dynamics 365 | #MSDyn365FO

This topic describes features that are either new or changed in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition (July 2017). …

Five ERP systems compared

Looking to upgrade to an enterprise resource planning system? We take a closer look at five of them to help you get started.

When the customer experience starts at home

To serve end customers better, begin with your employees.<p><b>Charity, the saying goes,</b> begins at home. So too does a superior customer experience.<p>Growing …

Mastering the digital advantage in transforming customer experience

Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should embrace a new …

If You Want to Build A Brand, Create an Emotional Experience First

Big brands get it, small brands can benefit.<p>Think of your five best friends in this world. If you don't have five add in Myspace Tom, he's always happy to help. Are these relationships transactional or emotional? Do you remember the person or a favorite memory of that person?<p>Emotion plays a …

Customer Experience

This is the Culture You Need to Keep Your Customers Coming Back

Not only will you make more sales, but it will cost you less to do so.<p>Years ago when I got my first apartment after business school, my boyfriend at the time advised me not to buy comfortable furniture.<p>His rationale was that if the furniture was "too comfortable", then guests would overstay their …

Customers

Avoiding the seven deadly sins of customer-experience transformations

Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. …

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.<p>5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>The concept of shopping has changed dramatically over the decades, with one survey revealing that customers now make 51 percent of …

Customer Experience

Customer, product, brand and employee experience are the bedrock of experience-led business, says Qualtrics exec

In this day and age of the ever-complaining customer with a megaphone of social media, managing customer experience has become an imperative for …

Gartner names Microsoft a leader in the Magic Quadrant for Data Management Solutions for Analytics (DMSA)

This post was authored by Rohan Kumar, General Manager, DS SQL Engineering.<p>We’re excited that Gartner has recognized Microsoft as a leader in the</b> …

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How to Optimize Your Customer Journeys in 2017

Many marketers are hopping on board with marketing automation in 2017 because, well, it works. From taking the repetitive tasks out of what used to …

Marketing

Why Companies That Invest In Customer Experience Will Destroy Those That Don't

We all have good intentions. We wake up, stretch, brush our teeth and think “it’s going to be a great day!” But as the day goes on some of us get off track. We eat the donuts in the office kitchen, surf Facebook instead of working, make impulse purchases on Amazon and when we get home from work — …

Customer Experience

How CX professionals can make themselves indispensable

New research has revealed that customer experience is a risky profession.<p>In <i>How Many Customer Experience Professionals Will Survive 2017?</i>, TribeCX …

Customer Experience Starts With Bold Leadership

Although everyone in a company plays a role in the customer experience, the most important person is the person at the top of the organization who sets the stage for everyone else: the CEO. However, many CEOs shy away from investing in customer experience and instead focus solely on earnings, which …

Customer Experience

The Role of Reputation in the Customer Journey

Imagine a prospect is making the tough decision between using your company or your competitor. At the last minute they discover something a bit “off” …

Yesterday´s ERP Future is Today´s Reality

Yesterday´s Future is Today´s Reality - why running SaaS ERP is a game changer in the Industry. In the area of Business applications, cloud seems to …

Innovation

Tipping Point For Cloud-ERP And Big Companies

Enterprise Resource Planning – the core software that powers most large businesses – has reached a crucial tipping point.<p>This transition from running core applications like accounting and finance, human resources and production and materials management ‘on-premise’ (in corporate data centers), to …

Alexa in the warehouse? What enterprise cloud company Acumatica learned from this experiment

Acumatica, the privately held enterprise cloud technology company led by former Microsoft executive Jon Roskill, is coming off a year of 83 percent …

Resource Planning

How customer experience takes flight at the Orlando airport

Is it possible to have a good customer experience in an airport? Domingo Sanchez, a board member of the Greater Orlando Aviation Authority, explains …