OpenText

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Sending the Wrong Email can be an Opportunity to do the Right Thing

We all get them every day. Emails that we delete without reading. Yet companies invest countless hours in developing email campaigns and messaging to …

2017. The Year Distributed Becomes Mainstream for Utilities?

There’s been a great deal written about the regulatory uncertainty surrounding the new President but one thing is certain: the influence of …

Hockey Legend Wayne Gretzky Joins OpenText Enterprise World Lineup! - OpenText Blogs

This year, hockey legend Wayne Gretzky will join us on stage for a Fireside Chat with OpenText CEO Mark Barrenechea!<p>Widely considered to be the …

The Future of e-Delivery and its Impact on Customer Experience

It seems everyone is talking about “digital transformation” but many are still unsure of what it is, why it is important, or even how to get started. …

CRM

The Puck Stops Here: Enter to Win a Signed Jersey from Wayne Gretzky!

Enter to Win a Signed Jersey from Wayne Gretzky!<p>OpenText Enterprise World has opened its doors! Registration is open and preparations are underway to …

Forget on-premises: InfoArchive, Docker and Amazon AWS

There are two buzzwords that we have heard in the IT world for some time now: Cloud and Containerization. For me, 2016 proved that these two topics …

DevOps

WFO Video Series: Driving Contact Center Awareness

I have had the pleasure of speaking with Donna Fluss, President of DMG Consulting, on numerous occasions, and she often ends her sessions with a very …

Marketing

4HANA, IoT, Cloud

As always in early January a few of us attend the SAP FKOM (sales kick off) event in either Barcelona, Singapore or Orlando. This is a great …

Big Data

What a Difference a Year Makes, Here and in IoT

This is my first anniversary at OpenText – and what a year it’s been. I’ve travelled the world and met some amazing people doing some amazing things. …

Internet of Things

Beyond the Tipping Point: The Role of Digital in the Financial Services Customer Journey

Something very significant happened in late 2015. It happened quietly and I guess many people didn’t even notice. For the first time, there were more …

FinTech

Digital Marketing: The Future of the Contact Center is Leaving now (Prediction 2)

If you missed the first blog in this series, be sure to read it.<p>The initial post on this topic pointed out that the contact center is not immune to …

Digital Marketing

Digital Marketing: The Future Of The Contact Center Is Leaving Now (Prediction 1)

The contact center is not immune to market forces that drive today’s business decisions. In fact, when it comes to the impact of mobile, social, big …

GDPR. An Opportunity More Than a Threat for B2B Companies?

<i>The EU’s General Data Protection Regulation (GDPR) is definitely a game changer – but perhaps not in the way you think.</i><p>A great deal has already been …

Big Data

How We're Using Discovery Analytics to Solve GDPR Challenges

We’re still over a year away from General Data Protection Regulation’s (GDPR) “go live” date, but the sense of dread at recent conferences is …

Machine Learning

Information-Centric Design Broadens Variety of Use Cases for Low Code Application Platforms

<i>In this post we welcome guest blogger Maureen Fleming, Vice President at IDC and lead analyst of IDC’s IoT analytics and information management</i> …

Big Data

Excellence in Sales Order Entry – From Document to Digital

Sales orders, the documents with the odor of company success attached to them! Physical (or electronic) proof that your company sells products that …

CRM

How Your Mindset Is Holding You Back…..(And What To Do About It)

<i>In this blog we welcome guest blogger Fredrik Härén</i> <i>who will be speaking at the Innovation Tour Stockholm in March. Fredrik is an author and keynote</i> …

Innovation

Ovum names OpenText as a Leader in Web Experience Management - OpenText Blogs

The research and analysis firm Ovum has released a report naming two OpenText products as leaders in web experience management – also commonly known …

Web Design

“One Step” to Make Agent Guidance Easier

Have you looked at the desktop of the average customer service employee lately? Even with unified communications and the consolidation of systems …

Automation

OpenText ApplicationXtender 8.1 SP1 is Here! - OpenText Blogs

ApplicationXtender is now part of OpenText. Like you, we’ve always known that ApplicationXtender was a jewel within the Dell EMC Enterprise Content …

Microsoft

The Life Sciences Environment Is Evolving. EMC Documentum for Life Sciences Has Changed Accordingly. Here’s How.

Documentum for Life Sciences – we’re pretty excited about what our customers have been saying about our solutions and how much they appreciate the …

Innovation

Special Announcements at Momentum at EMC World

There will be a number of new, significant announcements at Momentum this year, including the following:<p><b>Unveiling of “Project Horizon”. A few small</b> …

Big Data

Who’s ready for OpenText Enterprise World? - OpenText Blogs

For the last 19 years, OpenText Enterprise World has grown to become a major event in the industry. And 2017 marks a new chapter in our premier …

Innovation

6 Considerations for Charting Your Digital Course

Today’s digital disruptors make headlines across the sectors with sweeping changes in data management, analytics, and customer experience. A wave of …

Analytics

Webinar Outlines a Bright Future as OpenText and Documentum Come Together - OpenText Blogs

On February 2, I had the good fortune to participate in a very interesting webinar hosted by AIIM. Inspired by the new union of OpenText and …

ECM

Why DAM Isn’t Just Pretty Pictures on the Web Any More

Why do you purchase and implement a Digital Asset Management (DAM) platform in the first place? If you’re like me when I ran the content management …

Web Design

3 Tips to Gain Mindshare for Your Contact Center

One of my favorite discussion topics with OpenText WFO customers and other contact center professionals is about the <i>internal brand perception</i> of the …

Small Business

Empower Your Mobile Workforce

Is your mobile workforce integrated into your IT based business processes? Can maintenance engineers look up data, order parts and enter job details …

Apps

Steel Mill Gains Insight, Makes Better Decisions Through Analytics

When you think of a steel mill, crucibles of glowing molten metal, giant molds and rollers probably come to mind, not complex financial analysis.<p>But …

Analytics

Drawing Conclusions – A Visual Picture of Our Increasingly Digitized World

<i>In this blog we welcome guest blogger Jasmin</i> <i>Deniz Karatas who will be attending Innovation Tour London in March. Jasmin is a Consultant, Digital</i> …

Innovation