OpenText

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Are we in Danger of Confusing Digital Transformation With Digitization?

Digital Transformation has been at the top of the priority lists of Public Sector CIOs for some time now. Yet, Deloitte research has shown only 41 …

eGovernment

How can the Contact Center Align with the top Priorities of Executive Leadership?

Competing in any market based on delivering an outstanding customer experience is ranked by many CEO’s as a top priority in the coming years. Yet, as …

Leadership

Is the Microphone Working?

Testing, one, two, three. Testing, one, two three. Can you hear me? Is the microphone working? Testing (tapping on the mic a few times).<p>As I stated …

Innovation

For Usable Insights, You Need Both Information and the Right Analytical Engine

<i>“It’s all about the information!”</i><p>Chances are you’ve heard this before. If you are a Ben Kingsley or Robert Redford fan you may recognize the line …

Analytics

Time-Based Digital Assets are now Mission Critical

How much video are you watching online? I’m pretty confident it’s more than last year, or the year before. It seems that every website now features …

Traditional Media

How can the Contact Center Align with the top Priorities of Executive Leadership?

“Do or do not. There is no try.” —<i>Yoda</i><br>If you are a Star Wars fan as I am, then Yoda’s quote should resonate with you.<p>So why do I quote Yoda when …

Leadership

Putting the X Factor Into Customer Experience

For many years now we have heard that organizations must look to improve their customer experience to stand a chance of retaining their existing …

Customer Experience

Moving Beyond FUD

Now that a couple of months have passed since the ink dried on the OpenText deal for Dell EMC’s ECD division, I thought it was good time to offer my …

Innovation

European Energy CIOs Reap Benefit of Digital Transformation – and That’s Just the Start

According to new research from IDG and OpenText, over 90% of Energy companies in the UK and Nordic region have Digital Transformation programs in …

Business Strategy

Next-Generation CCM: Blending Customer Communications With Digital Enablement

<i>Guest blog from Omer Minkara,</i> <i>VP & Principal Analyst,</i> <i>Contact Center & Customer Experience Management, Aberdeen Group.</i><p>Digital has become table stakes …

Customer Experience

Celebrating Our Customers, Celebrating Your Success

We pride ourselves on many things here at OpenText: we are the undisputed leader in EIM, we are one of Canada’s top 100 employers and hands down; we …

Innovation

Introducing The Golden Age of Innovation

By all accounts, we are entering the Golden Age of Innovation, which many are calling the Fourth Industrial Revolution.<p>Some of the early innovations …

Innovation

Challenges & Opportunities In Energy’s Digital Transformation

<i>In this post we introduce guest blogger Martin Veitch, Editorial Director at IDG Connect UK, who will present at the Innovation Tour in London on</i> …

Energy

Analytics is Key to Digital Transformation in UK Manufacturing

When TS Elliot famously wrote ‘Where is the knowledge we have lost in information?’ he could easily have been speaking about the vast amounts of data …

Big Data

General Data Protection Regulation (GDPR)

In part 1 of this blog, we discussed what the General Data Protection Regulation (GDPR) means for enterprises and how data and content, which is …

Big Data

Digitalisation: Hits and Misses in the Energy Industry

<i>In this post we welcome guest blogger Dario Nazemson, Business Unit Manager, IDG Connect Nordics who will present at the Innovation Tour in Stockholm</i> …

Innovation

Digital Plants and Conveyer Belts – a Different Approach to DAM

The world’s largest museum complex is probably not the first thing that comes to mind when you think about who are the natural users of a leading …

Natural History Museums

Why Should Customer Experience be a top Enterprise Goal?

When faced with a choice of products, or suppliers, how to decide which one to use? Is it simply price, or like most people does your previous …

Customer Experience

Bye-Bye Repetitive Marketing Tasks, Hello Compelling Customer Conversations

For nearly two decades, email has been the main message bearer in marketing. But with tightening regulations, it is becoming less and less viable to …

Content Marketing

Happy International Women’s Day!

It’s March 8 and that means time to celebrate the amazing women across the globe. More importantly, it is time to recognize the positive effects of …

Women's News

International Women’s Day – Be Bold for Change

Progress is the result of human action. The proof is in our history of innovation—from eradicating disease to exploring space to connecting the world …

Women's News

A Day in the Life of an OpenText Technical Support Specialist - OpenText Blogs

Wondering what it’s like to be part of the Global Technical Services team at OpenText?<p>Philippines Technical Support Employee of the Month and Q2 …

Productivity

Five Compliance Challenges Facing Your Organization in 2017

2017 is turning out to be a tumultuous year for compliance. A combination of Brexit, a Trump presidency and the reform of EU privacy rules has put …

IT

The Future of ECM is Coming Into Focus: Here’s Where to Start

Enterprise Content Management (ECM) is changing. It’s an idea everyone involved in content management has heard with increasing frequency over the …

ECM

The 3 Most Asked Questions about Fax Technology in Healthcare

Freshly back from HIMSS 2017, I spent some time reflecting on the rich conversations that I had with tradeshow attendees. These top three questions …

Health Care

Regulatory Matters: Collaboration is key for Life (Sciences) in 2017 - Part Two

The Life Sciences sector is very innovative. The Boston Consulting Group found that almost 20% of the world’s most innovative companies came from the …

Innovation

Defining a Positive Customer Experience

To paraphrase that old adage about art: I may not know much about customer experience, but I know what I like.<p>As professionals in the contact center …

Customer Experience

OpenText Positioned as a Leader Again in 2017 Gartner Magic Quadrant for Customer Communications Management (CCM) Software - OpenText Blogs

Gartner recently published its 2017 Customer Communications Management Software Magic Quadrant, with OpenText positioned as a Leader in this report. …

CRM

General Data Protection Regulation (GDPR) – What is it and how Does it Impact Enterprise Information Management

In May 2016, a new EU Regulation and Directive was released to govern the protection of personal data, the General Data Protection Regulation (<b>GDPR</b>). …

Big Data

Innovation: The Real Deal

The subject of innovation is surrounded by worn out metaphors, which is why it’s so stimulating to find authentic instances of genuine innovation in …

Innovation