OpenText

1 Magazine | 464 Articles | 33 Followers | @OpenText | OpenText is the leader in Enterprise Information Management (EIM). Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.

Why Lawyers are Adopting AI Faster Than You

When you think of bold, innovative users of transformational technology like artificial intelligence (AI), you naturally think: <i>lawyers</i>.<p>It’s obvious, …

Software Engineering

2016 was a Year of Unprecedented Change for ECM. What’s in Store for 2017?

Happy 2017 from all of us at OpenText!<p>Flipping the calendar is always an occasion for a few moments of reflection and prognostication. And, as 2017 …

ECM

Westpac Bank Automates and Speeds Up Regulatory Reporting with OpenText Analytics - OpenText Blogs

When Westpac Banking Corporation was founded in 1817 in a small waterfront settlement in Australia, banking was rudimentary. Records were kept with …

Analytics

Is Your Website a Reflection of You or Your Customers?

“<i>Hey Dad, did you have any feedback?</i>” That text from my daughter last week was part of an ongoing discussion around the website that she was …

Web Design

From Intern to Full-Time

Piyush Aswani has had an exciting career journey with OpenText: from intern to full-time developer, and from his home town to Hyderabad and then to …

India

GenX or Millenials: Which Generation Truly Leads the Digital Transformation?

Even though we know millennials are connected non-stop to their smartphones, laptops, and social media accounts, it’s Generation X that makes up the …

Millennials

Brace Yourself: Change, Pain & Opportunities

<i>In this blog we welcome guest blogger Laurence Leyden, General Manager for Financial Services in EMEA at SAP.</i><p>“The last thing I want to do is hurt …

FinTech

Was one of Your Resolutions Better CX? If not, it Should be

Ever wonder why some companies seem to do so much better than others? Is there one competitor you always feel like you are chasing to catch up with? …

Customer Experience

A Duty to Safeguard Client Content

We’ve all read the headlines. The magnitude and reach of security breaches – from reports on hacking of Democratic National Convention (DNC) email …

Security

An Account Number by any Other Name

All I wanted to do was give a business some money. Yet they seemed determined to make it as difficult as possible for me to pay my bill.<p>We had …

Lead Generation

The Best Way To Enable Your Digital World

<i>The Innovation Tour, London, Returns In March For Another Successful Year</i><p>As data continues to reinvent our economy, just about every organisation in …

London

OpenText Named Leader in Five Functional Areas of new Gartner ECM Critical Capabilities Report - OpenText Blogs

Last month, the highly respected analysts at Gartner released their 2016 Magic Quadrant for Enterprise Content Management. As I wrote in my last …

ECM

Media Management - A "Rosetta Stone" for Rosetta Stone

The Rosetta Stone the famous tablet, found in 1799, that displayed the same text in three ancient languages: Greek, Demotic (Egyptian script), and …

Management

Post-Election Score: Pundits 0, Election Tracker 1

In the midst of post-election second-guessing over why so many polls and pundits failed to predict Donald Trump’s win, there was one clear success …

Elections

ECM Success in the Real World, Part 3: Information Governance

If I were to pare it right down, there are only a handful of sure things when it comes to Information Governance (InfoGov):<p>Every organization needs …

Governance

A Day in the Life of an OpenText Account Development Representative - OpenText Blogs

Anita Pejkovic, an Account Development Representative (ADR) based out of our Waterloo headquarters, offers a snapshot into working at OpenText.<p>Here’s …

Lower the Drawbridge and Let the Data Flow.

It’s not often that Game of Thrones provides a moment of insight into data exchange, but that’s what happened this week. I am just catching up with …

Mastering Partner Marketing: The Do’s, Don'ts and The Reasons Why

Some things in life just naturally go together – fish and chips, tea and cake, sausage and mash. But it’s not just foods that combine well. Any good …

What Does "Extended ECM" Really Mean?

I may be in marketing, but I like to think that I am not prone to marketing-speak; however, I was recently giving a presentation when someone stopped …

Telco Accessibility 101: What’s Now Covered by U.S. Legislation

In a word, everything.<p>Name a telecommunications product or service and chances are it has a legal requirement to comply with federal accessibility …

My Support – We’re Here to Help!

<i>Please note the links in this article require a My Support login. If you don’t have My Support access, please register for OpenText Connect. Select</i> …

Customer Service

Webinar: Secrets to Increasing Contact Center Capacity and Efficiency

“There isn’t enough hours in the day to get my work done.” Sound familiar? Contact centers are continually asking their staff to do more without …

Innovation Tour: Sydney

On Monday, the OpenText Innovation Tour kicked off in Sydney, Australia with an on-stage presentation from CEO and CTO Mark Barrenechea. In addition …

Building a Software Sales Career

<b>Fast track to sales…</b><p>I joined the OpenText team in 2003. My first lead-generation role involved “farming” the existing customer base to identify and …

User Adoption: Avoiding Public Sector Digital Transformation Pitfalls

Amidst the media noise around digital transformation for the cloud-based, ‘Digital-First’ world, it’s easy to overlook a simple, yet critical …

Health

Removing the Data Barriers to get the Bigger Picture

Doing something over and over again and expecting a different result <i>is EITHER practice, or insanity.</i> The difference is simply in how long you’re …

Banking Technology Trends: Overcoming Process Hurdles

<i>Editor’s Note: This is the second half of a wide-ranging interview with OpenText Senior Industry Strategist Gerry Gibney on the state of the global</i> …

Empathy Resonates in Chicago at the DX Summit

<b>Empathy</b> – If there was one word I heard more than any other at the recent DX Summit in Chicago, it was this one. Not something I expected at, what on …

Empathy

Banking Trends from SIBOS: Technology Solutions to Tame Rampaging Workflows

<i>Editor’s Note: Gerry Gibney, Senior Industry Strategist at OpenText and resident expert on the financial services industry, was recently interviewed</i> …

The FAQ of Contact Center Analytics-Driven Agent Scoring

As I travel the globe helping to educate customers and prospects on the benefits of speech analytics, one of the most commonly asked questions I am …