Nectar Desk

18 Flips | 2 Magazines | @NectarDesk | The most complete and affordable call center software solution for your business.

How to Use Live Chat to Improve Customer Service in Your Call Center

Symon Edmonds — February 21, 2017<p>In this digital era where we spend so much of our day online, often interacting with automated response bots, a …

Why Your Call Center Should be Using SMS

Symon Edmonds — February 15, 2017<p><b>“Speak clearly, if you speak at all; carve every word before you let it fall.” — Oliver Wendell Holmes, Sr.</b><p>Remember …

How to Make the Call Center Experience as Pleasant as Possible for your Customers

Symon Edmonds — January 23, 2017<p><b>How to Make the Call Center Experience as Pleasant as Possible for Your Customers</b><p>Customer service is the cornerstone …

Hear from real call center employees — what makes for a good call center work experience?

Symon Edmonds — January 12, 2017<p>We took a question to Reddit to see what makes one call center work experience better than another. For the …

How to Measure and Optimize First Call Resolution

First Call Resolution (FCR) is a crucial metric for a call center, and potentially more so for its clients. The sooner a customer’s problem is …

Key Metrics to Monitor in Your Call Center to Boost Your Business

Symon Edmonds — December 19, 2016<p>Todays’ customers are looking for immediate responses to their queries and requests. Call Center software has …

The movement towards “working from home” and the remote workforce

Originally published on Wordpress June 10, 2016<p>These days most companies are trying to keep an eye on their bottom line by finding new ways of saving …

So, what is this Nectar Desk thing about?

What are we? Well, we’re the first call center software built with the customer service representative in mind, not the customer. It’s revolutionary, …

Call Center Software in the Cloud

Phone<p>Business SMS<p>Emails / Tickets<p>Live Chat<p>Boost Your Sales Team with Incredible Capabilities<br>which Comply Most of Business Needs<p>Call Center …

Analytics