Nancy Kulscar

27 Flips | 7 Magazines | 41 Likes | 2 Following | @NancyKulscar | Keep up with Nancy Kulscar on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Nancy Kulscar”

6 Effective Strategies to Take Your Blog to the Next Level | Inc.com

If you've been blogging for a while, it's easy to produce content on autopilot. And that's a surefire way to fall into a blogging rut.<p>It's also bad news for your business, because when your blog stalls you lose out on opportunities to grow your audience, build your brand, and attract new customers. …

Marketing

Turning household waste into hot water, new tech is a micro power plant for homes

Researchers at Brunel University in London have come up with a technology that would turn regular household waste into fuel for heating water. Called …

Emerging Technology

Tesla built a huge solar energy plant on the island of Kauai

Tesla is selling clean power to the island’s electric company<p>Islands in the Pacific Ocean are some of the most practical places to install solar panels. Since there’s no natural gas pipeline or rail line to haul in coal, islands like Kauai in Hawaii have traditionally generated electricity by …

Residential wind turbine from India costs as much as an iPhone

Rooftop solar panels are typically the go-to technology to power homes with renewable energy. But two brothers from India are now working to make …

Amplification of Cretaceous Warmth by Biological Cloud Feedbacks

That’s the title of an article in <i>Science</i> today (available here with subs.) I’m giving a talk this morning so don’t have a lot of time to comment on …

Climate Change

6 Things Every Manager Wants from Employees | Inc.com

Each job comes with its own set of requirements, but there are a few universal things every manager looks for in an employee.<p>To impress your manager and earn a reputation for excellence, make sure you're delivering these six items.<p>1. Predictable results.<p>Results are the number one way managers judge …

Employment

This Is How a Dietitian Spends $40 at the Supermarket

Though stores like Whole Foods may make it seem like eating healthy has to cost a fortune (whole paycheck, am I right?), that absolutely doesn’t have …

Diversity Issues in the Workplace: Discrimination, Sexism, Ageism & More - Video & Lesson Transcript

A Common Problem<p>No matter where your organization is headquartered, there will be a time when every company must deal with discrimination, …

Your employee handbook sucks. Let's fix it.

We’re going to talk a little bit about the employee handbook in this post. You know, the good ol’ employee handbook: you get it during on-boarding, …

Employee Engagement

12 HR Pros Share What You Should NEVER Say in an Interview

We all want to be bonafide #girlbosses in our careers. But before you can start your #humblebrag tour at the office, you actually have to land the gig. Whether you’re looking to break out of a work rut and change careers or you’re fresh out of college searching for your first gig, the hiring …

Female Employees Say Gender Discrimination Persists at City Hall

“There is a pervasive cultural issue that needs to be fixed. It boils down to women not feeling they have a seat at the table.”

City Halls

There are 4 key steps to improve the employee experience

As companies seek to improve the employee experience, they need to evaluate the close connection between employees’ physical, social and cultural …

The History of the Call Center Explains How Customer Service Got So Annoying

It seems like we’ve been dealing with frustrating call centers forever. But, as it turns out, customer service via phone is a relatively recent phenomenon.<p><i>A version of this post originally appeared on</i> <i>Tedium</i><i>, a twice-weekly newsletter that hunts for the end of the long tail.</i><p>Customer support is a big …

Is emotional intelligence the key to customer service training?

While studying at MIT, Josh Feast, founder and CEO of Cogito, worked with MIT Professor Alex "Sandy" Pentland, founder and director of Human Dynamics …

Customer Experience Leadership in Government, With Stephanie Thum [CB16]

<b>Episode Overview</b>In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. Stephanie Thum, …

Customer Service

Improving Customer Experience, When the Taxpayer Is Your Customer

We’re soliciting your input for our Sept. 20 event.

Customer Experience

Are Your Call Center Operations Aligned With Sales And Service Strategies?

If your company’s goal is to provide an end-to-end customer experience that reflects the overall quality of your offerings, you might be disappointed to discover just how much of a weak link your call center can be. Whether inbound or outbound, presale or post, in many companies the call center is …

Customer Experience

5 Reasons Why It's Time To Change Your Customer Support Strategy

Customer support has never been more important. More and more often, customers that give negative feedback are moving to other companies. If you want to master the art of persuasion, you need to take into account what your target audience is saying about you.<p>You need to produce meaningful content, …

Five Top Causes of Customer Attrition (and How to Deal With Them)

While customer service problems aren’t always your fault, your ability to respond to a customer’s concern is within your control and is the …

Customer Service

Six ways to boost employee engagement and productivity: treat your staff as well as your customers

Companies offer lucrative pay packets, exciting projects and flexible working practices to attract "the best and the brightest". However, after the …

Employee Engagement

10 Questions to Create a Workplace Culture That Employees Love

What exactly is workplace culture? The definitions vary greatly depending on who you ask.<p>This <i>Harvard Business Review</i> piece entitled, How Company Culture Shapes Employee Motivation, defines culture as "the set of processes in an organization that affects the total motivation of its people". The …

9 Ways to Create a Friendly Work Environment | Inc.com

An average American spends around 9 hours a day at work, and the environment impacts his productivity, creativity, and cleverness. With that in mind, big dogs such as Google, Facebook, and others give their best shots to design offices in a way to make them a dream of every employee.<p>The physical …

Employee Engagement

The Surprising Reason Behind How the Best Employees Find Jobs

Over the years, it's been proven that the most talented people get their jobs through networking. What's surprising is the fact that most companies still spend most of their hiring efforts using job postings.<p>Thirty years ago, a vice president in the human resources department at a Fortune 200 …

8 Surprisingly Easy Ways You Can Wow the Person Interviewing You (According to Real, Live Hiring Managers)

Naturally, job candidates talk a lot during an interview. So does the interviewer (though in that case, less should be more).<p>But there are a number …

7 Smart Questions to Ask When *You’re* Doing the Interviewing

There’s all this talk about answering interview questions: What are the toughest ones, how should you prepare? But what if you’re the one <i>asking</i> the …

Talent Acquisition Professionals: What U.S. Hiring Trends Mean for You

<i>LinkedIn just released its 2015 Talent Trends report, compiling responses from more than 1,600 professionals in the U.S. and Canada. Here is a quick</i> …

Many employees quit early due to poor onboarding, survey says

Dive Brief:<p>Recent research by BambooHR, a software company, found that 31% of people have quit a job within the first six months - a fact that does …

Employee Engagement