Milan Rogers

25 Flips | 2 Magazines | @MilanRogers | Keep up with Milan Rogers on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Milan Rogers”

10 Best Business Books of 2014

These 10 business books were the real eye-openers for entrepreneurs in the year 2014.<p>Every year, I select 10 books that, IMHO, provided the most value to their readers. Some of these may already be on your radar, but others you might have missed. Enjoy!<p>1. <i>How to Be a Power Connector</i><p><b>Author:</b> Judy …

Entrepreneurship

Challenge of Keeping Customers: Powerful Ideas to Help You Build Customer Loyalty

Posted on October 22, 2014February 28, 2018<p>Articles<p>No business can succeed without attracting and keeping loyal customers. As an old saying goes, our …

Customer Satisfaction Can Kill: The Deadly 'Who Cares' Phenomenon And Customer Loyalty

Have you had a customer flat-out betray you lately, leaving you for the competition right after reporting on a customer service survey that she is “satisfied” or even “very satisfied”? An experience like this, where nothing goes wrong yet the customer goes away, can lead a business leader to wonder …

4 Things That Keep Customers Coming Back

Winning customer loyalty involves more than offering a stellar product or service. Here's how to keep your brand relevant.<p>When it comes to customer loyalty, perhaps no other space has it as rough as hospitality. After all, who doesn't enjoy trying out new hotels and restaurants? Hank Freid, CEO and …

Interview with Brian Clark: How Customer Experience Maps Help You Develop a Smarter Content Strategy | Rainmaker.FM

The Transcript<p><i>Please note that this transcript has been lightly edited for clarity and grammar.</i><p>The Lede Podcast: Interview with Brian Clark: The Next …

How to Pay for a Better Customer Experience

You don't have to boil the ocean to pay for a better customer experience. You don't even have to heat up the pond.<p>Everyone agrees that a better …

Customer Experience

Why brands must create a personalized customer experience - Ecommerce

Kristina: What trends are you seeing in customer engagement?<p>Ran Oelgiesser, CMO, vCita: Offering a personalized online experience will be an …

5 Reasons Your KPIs Are Hurting Your Customer Experience

Being Customer-Centric requires rewarding those that contribute to Customer-Centricity. It’s a simple concept, really. Simple yes… but is it …

Customer Experience

Innovate Your Customer Experience And Branding Using Smart Data And Personalization

<b>Everywhere, marketers struggle with the so-called delivery gap. This is the gap between their brand promise and their customer experience. And</b> …

The Value of Customer Experience, Quantified

Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to our friends and family. But as executives leading businesses, the value of delivering such an …

Track Customer Experience, but Don’t Forget the Financials

Businesses are always on the hunt for customer feedback. They e-mail us surveys. They ask us to stay on the phone after a service call to rate the interaction. Many rely on metrics such as the Net Promoter Score to track how customers feel about them. The most disciplined firms not only exploit the …

The Customer Experience Gap – Are You Clueless, or Clued In?

A few years ago, Bain and Company published the results of a survey in conducted across a variety of industries. Their report illustrates a classic …

Customer Experience

Customer Experience vs. Customer Engagement — A Distinction Without a Difference?

In recent months I’ve been seeing and hearing the term “customer engagement” pop up more and more. Mostly from the technology community (vendors and …

Customer Experience

Using Customer Journey Maps to Improve Customer Experience

<i>Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer journey.</i><p>A customer journey map is a very simple idea: a diagram that illustrates the steps your …

New Research: You’re Doing Customer Experience Innovation Wrong

“Innovation” has become a buzzword in the customer experience field.<p>In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team’s strategy for customer experience is market differentiation. And an ambitious 13% said that they’ll …

Six Ways to Build Your Brand Through Customer Service

When it comes to brand building, customer service is often the last and most-ignored piece of the puzzle. This is a big mistake–and big missed opportunity. Aligning customer service and your brand is an essential but under-used way to attract and retain customers, differentiate the business, and …

To Be a Brilliant Leader, Mindset Is Everything (Infographic)

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>When it comes to brilliant leadership, there's no cookie-cutter mold for success. Vastly divergent styles can work equally well, which explains why many of our most respected leaders in business and tech often fall on opposite sides of a …

Leadership

Management Is (Still) Not Leadership

A few weeks ago, the BBC asked me to come in for a radio interview. They told me they wanted to talk about effective leadership — China had just elevated Xi Jinping to the role of Communist Party leader; General David Petraeus had stepped down from his post at the CIA a few days earlier; the BBC …

What Makes Someone an Engaging Leader

“How can we have the highest profitability in five years and still have gaps in employee engagement?” asks an executive at a large industrial products company. The reality is that the two don’t necessarily go together. This management team, like many others, has fought to increase profitability …

Series on Top CEO's Secrets of Success - PepsiCo

Indra Nooyi<p>E-mail<p>Tweet<p>Facebook<p>Google Plus<p>Linkedin<p>Share icons<p>Chairman and CEO—PepsiCo<p>Embrace tough assignments. Conventional wisdom suggests that it’s …

Owning It

Or, how to tell whether or not you’re leading<p><i>By Julie Zhuo</i><p><b>Growing up</b>, my understanding of leadership was that it was a specific role, gift-wrapped …

10 Reasons Why Effective Meetings Are So Important

<i>"Our leadership meetings are a good use of time."</i><p>For 15 years now, we have tested this idea with more than 5,000 leaders, from 150 different organizations, across four continents. On average, these organizations score no more than 5/10. In other words, the best we can say is that the most important …

Is Your Business Losing Customers? Look To The Little Things

This week two colleagues and I conducted a program called Rising Leaders. It’s one of my favorite things we do at Proteus: five days with 60 mid-level, high-potential women managers from the cable industry who have been nominated and then selected to come together for a deep dive into leadership …

7 Things Warren Buffett Can Teach You About Leadership

Warren Buffett shares words of wisdom from decades of experience, success, and failure.<p>The "most successful investor of the 20th century" has a thing or two to teach you about being a great leader. <b>Warren Buffett</b> is a famed philanthropist, business magnate, and sharklike investor. As the CEO and …

10 Tips and Quotes From the Best Leadership Books of the Year

These are the best business books of the year on leadership, with a tip and a quote to help you decide if you want to read more from that author.<p>Leadership is not about who you know, or why you know it, or how much you are paid to lead. It's often about what you know and how you apply that …