Mike Hatch

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Supply Chain Optimization: How to Develop a World-Class Logistics Network

In March 1998, Timothy Cook joined Apple as Senior Vice President of Worldwide Operations. One of his first assignments was to clean up Apple’s …

How to use your shipping strategy to boost customer loyalty

Getty Images In today's competitive marketplace, great products and a beautiful website aren't enough anymore. To build a loyal customer base, businesses need a comprehensive, smart shipping strategy that gets goods to stores and customers on time and within budget.<p>Nailing the process on the front …


7 small business trends and predictions for 2016

A generational shift in the workplace and the ubiquity of technology will irrevocably change the way businesses operate


Saving, scrimping, and … splurging? New insights into consumer behavior

Our global survey of more than 22,000 consumers highlights recent shifts in buying behaviors, which have important implications for retailers and …


Tech-Savvy Consumers Have Not Heard of Telemedicine

• <b>Published:</b> 2016-03-27 (Revised/Updated 2016-03-28) : <b>Author:</b> HealthMine<p><b>Synopsis:</b> HealthMine Survey reveals 39% of tech-savvy consumers have not heard …

Digital Health

In-Person Visit vs. Telehealth Visit? Time Is Money

A recent study released by Harvard Medical School (HMS) published in The Journal of the American Medical Association (JAMA) found that the average …

Big data: Bold promise? Or the hardest part of population health, precision medicine and better patient experience?

Seattle Children's Chief Data Officer Eugene Kolker offered up a confession: "I'm a little bit nervous right now about what's happening in our …

Here's what Walmart can teach us about health care

A prospective patient of mine missed his first appointment in my primary care clinic. In addition to getting a thorough checkup, he was scheduled to …

Enterprise Tech

Cross-border e-commerce is luring Chinese shoppers

Rising demand for foreign products, new platforms, and a push by the government are propelling the trend.<p><b>As incomes have risen in China,</b> its …

Log In - CEB Strategy Leadership Council

Companies with subscription have exclusive access to this CEB Strategy Leadership Council content.<p>CEB Strategy Leadership Council serves strategy …


IBM Acquiring Truven Health Analytics For $2.6 Billion And Adding It To Watson Health

IBM announced its intent to buy Truven Health Analytics today for a whopping $2.6 billion. It is the fourth major purchase for Watson Health since the unit was established in 2014.<p>Watson Health was formed when IBM purchased Phytel and Explorys in April, 2014. Both companies had the common …

Digital Health

These 5 Facts Explain the Unstable Global Middle Class

The growth of a global middle class is one of the great successes of globalization. But rising quality of life begets rising expectations that many …


Want A High Performance Small Biz Sales Team? Learn Analytics Now

• 33% of high-performing small business service teams are already using predictive analytics.<br>• 34% percent of small business marketers identify as heavy tech adopters.<br>• Small business sales teams’ mobile app use will grow by 140% in the next two years.<br>• Growth in marketing automation among small businesses …

Small Business

Amazon Buys Thousands of Its Own Truck Trailers as Its Transportation Ambitions Grow

Its the latest initiative aimed at taking more control over what happens after a package leaves an Amazon warehouse.<p>Amazon goes to great lengths to get packages into customers’ hands as quickly as possible — even if it means employing drones. Those efforts will now include putting thousands of …


Tech, Big Data, and the Future of Retail Design

<i>With the rise of the internet, old-fashioned brick-and-mortar stores have struggled, as online ordering services have increasingly made it</i> …