Man CHAN

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5 Social-Media Marketing Lessons From the ALS Ice Bucket Challenge

3 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>As a board member for the ALS Greater New York Chapter, I have had a front row seat for the evolution of the now famous #ALSIceBucketChallenge” and how social media can impact a business almost overnight. The IceBucketChallenge, …

Social Media

Why You Should Encourage Lateral Growth In Your Team

As companies scale, most businesses prefer to promote specialization and functional expertise in their employees. Like cogs in a well-oiled machine, each person is assigned a specific and finite area of focus, thereby eliminating redundancy within a company’s structure. This, in turn, will maximize …

7 Ways To Lose Friends and Not Influence People at Work

According to the great Dale Carnegie, successful people know how to win friends and influence people. Not there yet? Here's what you might be doing wrong.<p>My dad worked in sales his entire life. He started as a manufacturer's rep and ended up working as a car salesman in his twilight years. Growing …

Self-improvement

Improve Your Customer Service By Increasing Inefficiency

Here’s a secret of great customer service that nobody–nobody–is going to tell you, because it sounds so weird. But it’s the truth:<p><i>To give the best customer service, service so good that it crushes the competition, you need to focus on your own inefficiencies. Not to eliminate those inefficiencies,</i> …

4 Signs You're About To Fail

Recently after a speaking engagement (where I spoke about using online tools and social media to build your brand and become an “e-lebrity” – yep, that’s a real term we use), I was invited to stick around to hear the event’s closing remarks from co-founder of Camp Gladiator, Jeff Davidson.<p>In the …

10 Things You Need To Know This Morning

<b>2. German Industrial Production Retreats.</b> The latest reading came in at -0.5%, well short of expectations for a gain 0f 0.3%. It is the first year-over-year decline since last July, and it follows Wednesday's terrible factory orders report of -3.2%. "June's year-over-year reading confirms the …

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Here's What 11 Tech Stars Have On Their Home Screens

5 Must-Read Books for Every Entrepreneur This Summer

4 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Whether you’re on a plane traveling to your next meeting, taking vacation on the beach, or out on the prairie, there are five must-read books you need to bring with you. It’s a list of new bestsellers and old classics and, no …

Social Media

3 Ways to Encourage Employees to Give You More Feedback

Want an honest appraisal of how things are really going from your team? Try these tricks to get the unvarnished truth.<p>When you're the boss, bad news, unpleasant as it is, can be incredibly valuable... and incredibly hard to come by.<p>Without knowing what's going wrong in your business, you can't fix …

Employment

6 Steps for Highly Effective Meetings

Here are some techniques to make sure your time is productive<p>Meetings have long been the butt of jokes in the business world. But they don't have to be. You can get a lot more done, assuming you follow some basic steps and work with others to get the necessary attention and efforts.<p>Be sure you …

Productivity

Skip the Random, Small-Time Raises (Your Employees Will Thank You)

Handing out multiple raise per year may be the thing the cool kids are doing, but it's unlikely to make your employees happy in the long run.<p>Companies that think they can win their employees' love and loyalty by doling out small change throughout the year will find the novelty effect is short lived.<p>…

raises

喜歡就是那把鑰匙:不擅長的事就不會喜歡,喜歡之後就會開始擅長

10 Habits of Highly Successful Future Franchisees

5 min read<p>This story originally appeared on The Franchise King<p>In order to be a successful franchise owner, you have to do a lot of things right.<p>One of those things has to happen <i>before you even become an owner</i>.<p>Keep reading. What follows are the top 10 things franchise owners need to do to be …

Small Business

10 Tips to Help You Become a Superstar in Sales

Selling takes discipline, a system, and an ability to communicate and understand people. Do you have what it takes to be a Superstar in sales?<p>Selling takes discipline, a system, and an ability to communicate and understand people. Do you think selling is a science or and art? What do you think it …

Selling

How to Make Yourself Happy

New research from Stanford provides an incentive to be kind to others.<p>Almost everyone wants to be happy, but surprisingly few people know how.<p>However, a growing body of research has identified one reliable path: doing something rewarding, especially philanthropy.<p>Acts of kindness not only benefit …

Happiness

7-Eleven & Medallia to open up on how to create fierce customer loyalty

Over the years online retailers and marketplaces have steadily increased competitive pressure on traditional retail, largely because they can better understand and act on customer intent and experience.<p>Session Speakers:<p>Ken Fine, CCO, Medallia<p>Michael Debnar, VP & Co-Founder of 7-Ventures and Digital …

2 Ways to Quickly Expand Your Network

Make new friends. Reconnect with old ones. Introduce one to the other. Repeat.<p><i>Good karma.</i><p><i>What goes around comes around.</i><p><i>You reap what you sow.</i><p>Whether or not one believes those things, we all hope to enjoy the boomerang benefits of good behavior. In his fantastic book "Give and Take," Wharton …

Entrepreneurship

Today, Imagination Is The Most Important Business Skill. Here's Why

In a famous scene in the 1967 movie <i>The Graduate</i>, a family friend takes aside Dustin Hoffman’s character, Benjamin Braddock, and whispers in a conspiratorial tone “Plastics. There’s a great future in plastics.”<p>The line has become immortal because it signifies a common rite of passage: the …

Leadership Is Swell, But Your Receptionist Makes Or Breaks Your Business

A clueless receptionist today, a bankrupt business tomorrow: In most businesses, there’s a human who welcomes and bids farewell to visitors in person, on the telephone, or via email. Whatever you call this person (Receptionist, Hostess, Admitting, Registrar, Front Desk Supervisor), it’s crucial …

Amazon expands Sunday deliveries

Amazon.com is offering seven-day delivery service to 15 more cities across America.<p>The online retailer had been delivering packages on Sundays in New York and Los Angeles since last November.<p>Added to the list: Austin, Houston, College Station, Dallas, San Antonio and Waco in Texas; Cincinnati and …

How to Hire Employees Your Clients Will Love (Infographic)

Think about the kinds of people you'd like to be the face of your company.<p>You'll find a certain combination of personal traits and professional skills in the best client-facing hires. In this infographic Column Five and software company Zendesk illustrate what you need to be on the lookout for.

hireemployees

7 Things Great Leaders Always Do (but Mere Managers Always Fear)

Are you a great leader or a mere manager? Here's how to tell the difference.<p>When I think about the difference between <i>great leaders</i> and <i>mere managers</i>, I think back to a day when I put my foot in my mouth.<p>I was working as a lawyer for a giant government bureaucracy then. One of my bosses had a fancy …

Public Policy