Louise Brunning

32 Flips | 7 Magazines | 3 Likes | @LouiseBrunn2015 | Keep up with Louise Brunning on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Louise Brunning”

The Top 10 Novels of 2017

Fiction publishers complained that 2017 was a difficult year to get attention in a fast-moving media climate that was intensely political. But some …

Salesforce Sets Its Sights on … Manufacturing?

Think for a second or two about the biggest trade shows in the world. CES probably pops up right away. Maybe Hannover Messe over in Germany does, …

Baked Honey Cilantro Lime Salmon in Foil

Steps<p>1<p>Done<p>Preheat oven to 350 degrees. Line and grease a large baking sheet with foil. Lay salmon on foil and season with salt and pepper on both …

How Do You Master Digital Customer Experience Leadership?

By now, you know the imperative to master digital customer experience.<p>Analysts and leaders in the space agree: customer experience is the key …

Why You're Looking At Customer Loyalty Wrong

<b>Published Date:</b> 2017-09-01 14:26:31 UTC <b><br>Tags:</b> Chief Strategy Officer, Growth Strategies, Strategic Planning, Strategic Thinking, Strategy <b><br>Title:</b> Why …

You Are Doing Analytics Wrong: Here Is Why

Analytics ROI often falls short because businesses overlook important parts of the process.<p>Businesses across industries want to compete on insights, …

5 Make-Ahead Recipes for a Better Week of Lunches

Even though I work mostly from home, the lunch struggle is real. I am not immune to the sad desk lunch. Probably like you, it happens more often than …

44 Favorite Books of High Achievers

Want to accomplish more? Try reaching for a good book.<p>The people who accomplish the most in life are serious about self-improvement, which often comes in the form of a good book. Here are several dozen excellent reads, recommended by high-achieving founders and executives.<p>1. <i>Crossing the Chasm</i> by …

4 Strategies to Create a Data-Driven Company Culture

As a leader at your company, you likely know very well how much you rely on data to make day-to-day decisions. And you likely have lots of it. But do …

Employment

How to communicate better at work

Communication is one of the most important skills you can have in your professional life. Therefore, it’s a skill you should improve all the …

Seven Strategies for Regaining Your Focus in a Hectic Workplace

We talk a lot about time management, but for all our efforts to set aside time to tackle important projects, we miss overlooking one key thing: being …

Follow Two Don'ts and Five Dos When Speaking With Today's Customers

Little in life has changed as much as how we communicate, so the way we talk with customers has to change dramatically, too. Two don’ts and five dos will help you stay on top of your marketing game.<p>In the 1990s, email was hip, cell phones were a premium product for a privileged few, faxes were an …

Customers

‘My déjà vu is so bad I can’t tell what’s real’

When a brain tumour left Pat Long with persistent déjà vu, he began to question the very nature of reality. Here, he tells his story.<p>One drab afternoon a few years ago something very unusual happened to me.<p>I was lounging under a tree in a packed east London park when I experienced a sudden feeling …

This 25-Minute Strength Workout Activates Every Muscle Group

Targeted workouts are great for when you want to hit a tough-to-tone spot, but we think feeling fatigued all over is especially rewarding. And when …

Employees Naturally Trust Leaders That Display These 3 Powerful Habits

Who wouldn't want to work for a boss like this?<p>A friend recently told me about a previous company trying to lure him back to his old position. In a moment of crisp clarity, he said he could never go back no matter how enticing the offer.<p>The reason? One toxic leader up in the ivory tower making life …

The Key to Success Is Not Having More

Ask most people to describe the path to success, and their answer will likely call for “more” — more money to buy things, more time to do things and …

Tools of the trade: Apps for customer success

Customer success, a relatively new term mostly attributed to the SaaS field, has evolved dramatically since its inception just a few years ago.<p>The concept of customer success is to arm customers with information about your product to increase adoption, to help with retention, and to reduce customer …

4 Ways Customer Onboarding Is the Secret to Startup Success

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>In a nutshell, customer onboarding is about introducing new customers to your business by showing them the services available and ensuring their experience is as simple and streamlined as possible. It has long been considered a business …

The 12-Minute Workout That Burns More Calories Than Sprinting

Want to burn fat fast? Skip the treadmill and grab a kettlebell instead<p>To incinerate your cheat meal faster, skip the treadmill and exercise bike: A 12-minute kettlebell circuit burns more calories than doing all-out cardio for the same length of time, a Southeastern Louisiana University study …

5 Steps To Rock Your Value Prop for SaaS Customer Success ft. Morgan Brown (@morganb)

Use qualitative data to uncover language-market fit<p><i>Special thanks to</i> <i>Morgan Brown</i> <i>for contributing insights. ❤</i><p>When the right words appear in front of …

15 Secrets Successful People Know About Productivity

I recently interviewed over 200 ultra-productive people including 7 billionaires, 13 Olympians, 20 straight-A students and over 200 successful entrepreneurs. I asked a simple, open-ended question, "What is your number one secret to productivity?" After analyzing all of their responses, I coded …

Salesforce’s updated Customer Success Platform addresses growing complexity of customer service

The customer journey is undergoing a monumental change. Customers have access to more information, use more channels, and are connected via more devices than ever.<p>A critical part of this change is customer service.<p>Customers expect companies to provide support on new channels and address data from …

Customer Service

9 Ideas on How to Best Deal With Your Customers

Customer success should be part of everything you do. Here's how you can make it happen.<p><i>By Paul Jun, writer at Help Scout.</i><p>People try to differentiate the elements of customer support compared to customer success, saying that support is more cost-driven and success is more customer-driven.<p>At the …

The Power of Insight: The Role of Data and Analytics in Customer Success

Building a successful recurring revenue business is a common challenge facing Cisco partners. From service contract renewals to upsell and cross-sell opportunities, we know that post-sales initiatives often take a back seat, causing you to miss out on valuable and repeatable revenue gains. Even …

5 Customer Success Premonitions for 2016

What does the future have in store for customer success?<p>Glass balls get cloudy, but the vision for the future of customer success is steadily getting …

Marketing & Customer Success Alignment: The Path To A Better Customer Experience

Customer Success is a greatly misunderstood and underestimated part of a business’ overall customer experience. Without a customer success strategy …

How (and Why) to Develop Your Mental Toughness

Developing your mental toughness can help you be more emotionally resilient, push you to go further and harder, and build armor to persevere against …