Lona Putri Rikasasi

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The Latest AirBnB Horror Story Involves A ‘Meth Trailer’ And A Customer Service Nightmare

AirBnB remains wildly popular among travelers, but it’s steadily gaining a reputation for a lack of accountability. The company has faced scandals over hosts more than once and has also dealt with some pretty serious discrimination issues. Each time, the question is the same: “How much oversight …

Read the email a Google recruiter sent a job candidate to prepare him for the interview

In August 2015, a friend of mine applied for a job as a product manager at Google.<p>After the initial screening step, he received an email from the …

LinkedIn steps closer to CRM as it gives Sales Navigator an enterprise boost

LinkedIn, the social network for the working world that is now owned by Microsoft, is quietly adding more features to fill out some of its bigger ambitions to provide more services to enterprises, tapping into its user base of more than 465 million professionals. And in the process, it’s also …

How to Prepare for Scaling Your Customer Support

If you’re doing right by your customers, it’s only a matter of time before your company eventually experiences a period of rapid growth. That’s a …

9 Best Apps for Increasing Customer Engagement

Leveraging these nine tools and apps is a great way to increase customer engagement online and in real time.<p>Building a strong brand starts with …

Is Snapchat's IPO the Good Kind of Crazy?

Let's say this up front: Buying shares in Snapchat's IPO next week is an act of lunacy.<p>It's nuts to buy stock of a company with just a two-year track …

Venture Capital

How to Use Live Chat to Improve Customer Service in Your Call Center

Symon Edmonds — February 21, 2017<p>In this digital era where we spend so much of our day online, often interacting with automated response bots, a …

What Makes a Good Boss? Follow This Flowchart to Find Out [Infographic]

"You never stop learning how to be a great boss," according to a flowchart infographic from Headway Capital. But having the responsibility of a boss …

Infographics

18 Game-Changing Productivity Tools Smart Entrepreneurs Use

Want to Get More Work Done? Start Using These Productivity Tools Today.<p>Updated April 25, 2018<p>In the life of a busy entrepreneur, there's so much to …

Productivity

Break Bad Habits with a Simple Checklist

When we’re starting out on a new goal, we’re full of energy and enthusiasm. We eagerly make changes and take steps in our new direction in the first few weeks. But as time goes on, the newness wears off. Our energy drains, and we lose sight of our goal. Ultimately, we slide back into the status quo.<p>…

3 Conversation Starters to Convert Prospects Into Customers

To start a sales relationship off right, you have to offer value out of the gate, but just as important is attempting to understand a prospect's challenges. Without these essential exchanges, you're just pitching into the wind.<p>Sales Strategist and Author<p>Opinions expressed by <i>Entrepreneur</i> …

The Right Way to Cry in Front of Your Boss

Crying at work can be more than embarrassing—it can hurt your career. Elizabeth Baily Wolf discusses a technique to reframe distress as passion.<p>New …

This Flowchart Helps You Find Your Leadership Style

If you ever have to step up and manage people, it can be pretty difficult to figure out the best way to do it in a way that both works with your …

RealtimeBoard and the most popular workflow types

RealtimeBoard is a simple visualization tool for Scrum Masters, developers, marketers, designers, writers, content managers, scriptwriters, game …

14 Free Tools Every Solopreneur Needs

These apps and digital tools help reduce the time a solopreneur has to spend on mundane tasks.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Solopreneurs are in a class by themselves. Given all the typical pressure of an entrepreneur that they're under, and the fact that they have …

3 Tips For Finding Your Ideal Workflow

When most of us think of flow at work, we may think of charts, project plans and deadlines. But there is another kind of work flow that is incredibly important, especially for entrepreneurs.<p>Hungarian psychologist Mihaly Csikszentmihalyi popularized the concept of “flow” in the early 1990’s. …

Self-improvement

How to Prioritize Your Work When Your Manager Doesn’t

Prioritizing work can be frustrating, especially if you work for a hands-off manager or a company that doesn’t give you clear goals. Most of us face this reality each and every day. The frequently cited research of Robert Kaplan and David Norton shows that more than 90% of employees don’t fully …

5 Simple Tips to Reward Exceptional Customer Service

What You May Not Know.<p>With many retailers the employees are not measured on the lump sum of the sale, but instead the quality of their sales in two …

How to Build Long-term Loyalty with Your Customers Online

How to build long-term loyalty with your customers online. We explore some of the most popular strategies like email, comment box, social media, and …

Customers