Livework studio

60 Flips | 1 Magazine | 38 Followers | @LiveworkStudio | Over the last 14 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design and business to help organisations deliver a great customer experience and achieve tangible business results.

A Servitization Mindset: Five guidelines to stimulate a shift from a product to service focused mindset

Manufacturers in business to business environments have started to realise that clients are less interested in products and their features, rather …

The Livework wish list for 2017

The gap between trends and reality<p>Consider a tech trend that developed the feel of inevitability last year – driverless cars. Technically they seem …

Behavioural insights are a gold mine for your business

Early engagement with your customers and staff enables you to identify what fixes are more urgently needed, and to bring all stakeholders on board …

Service Design in Business conference: Our top 5 takeaways

1. Customers want holes not drills (It’s about outcomes)<p>Businesses want ‘service improvement and innovation’, they don’t want ‘service design’. They …

When we say design, we mean business

<i>Use design to explore and learn</i><br>A staggering amount of value is lost by organisations that look at their business from the inside. Bringing in an …

Service Design in Business 2016

Martin Dowson is Head of Service Design Strategy at Lloyds Banking Group. He jokes that after 15 years in the world of consulting (Accenture, …

Kevin Cunnington takes charge in GDS upheaval

Former DWP transformation chief takes over from Stephen Foreshew-Cain in sudden change at Government Digital Service<p>Whitehall’s digital leadership …

Livework to merge with Zilver Innovation

Livework and Zilver Innovation (www.zilverinnovation.com) are happy to announce that our two companies will merge operations as of July 1st …

SDGC15 Saturday Morning Keynote 3 Alex Nisbett

SDN | UK - Headlines

Get all the latest service design news. We keep you up to date with key opinions and the latest innovation.

Trailer / Alex Nisbett / Episode #6

@Liveworkstudio says Happy #ServiceDesignDay #servd #celebrate #community @SDNetwork @sdn_uk https://t.co/9jcMIrZEgW

When ingredients become cuisine

When ingredients become cuisine …<p><b>Some of our world´s most daunting issues have been on the agenda here in Bangkok the past few days: youth</b> …

City of Helsinki among the first in the world to hire Chief Design Officer

The City of Helsinki establishes a post for Chief Design Officer. The objective is to utilize design knowledge and enforce experimentation culture. …

Book Launch video: Service Design for Business, Oslo 3/3

Customer Relationships<p>Design for Relationships<p>View video<p>Service Design<p>Livework Book Club<p>View video<p>Service Design<p>How to tie your customer design work …

Book Launch video: Service Design for Business, Oslo 2/3

Customer Relationships<p>Design for Relationships<p>View video<p>Service Design<p>Livework Book Club<p>View video<p>Service Design<p>How to tie your customer design work …

Service Design Thinking for Business

Tor W. Andreassen is professor and director Center for Service Innovation (CSI) at Norwegian School of Economics (NHH)<p>I am delighted to be here today …

How Retailers Will Survive In The Amazon Era

Hire a service designer, for starters.<p>There’s no way around it—the past year has been rough for retail. Even the stalwarts have taken a hit: Nordstrom had a terrible run on NASDAQ; Macy’s cratered, with its stock ending 2015 40% down for the year; and Walmart is shutting down over 250 stores …

eCommerce

Can An App Save London From Its Parking Nightmare?

A new app aims to lessen the horror of parking in one of the London’s densest neighborhoods.<p>Parking is a nightmare in Islington, a borough of London that’s crammed with as many people per meter as Chennai, India—the seventh most densely populated city on Earth. Sixteen different permits dictate …

Urban Design

Ford Thinks a Simple App Can Cure the Headache of Parking

If you think parking in your town is a pain in the ass, visit London. The city is split into 32 boroughs, each of which has its own set of parking …

Minor migrants – An opportunity to innovate

I’ve been volunteering to help arrange and run GutsToChange, a unique, apolitical, design-driven initiative to look at the current devastating …

Trends in Service Design 2016

Strategic use of service design<p>Livework has seen some early adopter clients work with us to set business strategy at a high level. Comparisons to …

Service Design For Business book by Livework

Service design for Business<p>A practical guide to optimizing<br>the customer experience<p>Buy book<p>Facebook<br>• Twitter<br>• Twitter<p>A practical guide to optimizing<br>the …

Designing a successful internal launch

It’s roll-out time!<p>Generally a new system or process is launched with the intention of increasing efficiency or quality of delivery. A decision to …