Lindsay Nobes

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CA announces new broadcast deal

The Seven Network and Fox Sports will broadcast the Australian summer of cricket for the next six years after signing a deal with Cricket Australia …

Westpac CEO Brian Hartzer says cashless society is just round the corner

Plenty of intriguing insights about fintech were delivered at The Australian Financial Review's Banking & Wealth Summit last week. So, here's a …

CBA sought to halve broker flows in 2016

Confidential internal documents from the Commonwealth Bank show that the bank sought to reduce the proportion of broker flows from around 45 per cent …

Should home loan brokers charge fees? Westpac CEO floats new pay model

Currently, banks pay a commission of about 0.6 per cent of a loan’s value to mortgage brokers, who arrange more than half of all new home loans. This …

BofA to open 500 new branches

27 February 2018 | 5179 views | 0<p>Bank of America is planning to open more than 500 branches over the next four years as part of a programme that will …

FinTech

ANZ warns even tougher home loans restrictions could be on the way

• <b>Australia’s east coast housing market is slowing down as APRA’s restrictions on interest-only lending start to bite.</b>• <b><br>Despite a moderation in housing</b> …

Sydney house prices fall for the first year since 2012

The monthly falls in Sydney and Melbourne in February, of 0.6 per cent and 0.1 per cent respectively, were more moderate than price falls seen in …

Don’t Confuse Digital With Digitization

Jeanne Ross is principal research scientist for MIT’s Center for Information Systems Research. Digitization involves standardizing business processes …

Become a Public Speaking Phenom With These 8 Simple Tips

Speaking onstage to hundreds of people can be daunting, so follow these tips to captivate an audience.<p>As a television anchor, I'm used to being in front of a camera. What I'm not used to is speaking to a room full of blinking, live human beings. It's one thing to stare into a camera lens; it's …

The Parts of Customer Service That Should Never Be Automated

In Pixar’s <i>WALL-E</i>, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage pointing to a dizzying array of service innovations on the horizon.<p>Look no further than the …

Did the Reserve Bank just tell us to chill out about housing risks?

I'll admit I was a tad surprised this week when RBA assistant governor Michele Bullock told an audience that "the risks to financial institutions and …

Economics

International Monetary Fund urges Australia to cut company taxes

The IMF said tax reform could raise real Gross Domestic Product by 1.3 per cent.<p>Mr Morrison welcomed the report stating it "reinforced the need to …

Ten Skills Every Manager Needs -- But 90% Of Managers Lack

Dear Liz,<p>I’m the Training Manager in a great firm. I have developed and delivered customer service training, communication skills training and several other courses, but now I have a new and bigger challenge. My CEO asked me to develop an in-house leadership development program. I’m very excited …

Customer Service

How to keep scammers from stealing your phone number

Last week, some T-Mobile customers -- including a CNET staffer -- received a strange text message:<p>Alarming, no? Was the text from T-Mobile proper, or was it a form of phishing -- an attempt to get you to visit a malicious web site?<p>Turns out it was the former, though you should always think twice …

Identity Theft

Westpac, ANZ and NAB aren't planning a bitcoin crackdown ... yet

Australia's largest banks have confirmed they do not currently have plans to block their customers from buying bitcoin and other …

Cryptocurrency

Insular and arrogant, CBA needs to look outside itself to the broader tech world

​When Ian Narev presents Commonwealth Bank's financial results for the last time on Wednesday, he will, inevitably, highlight its technological …

Anachronistic

Landmark inquiry finds Australia's banks are exploiting their most loyal customers

"It is completely unsurprising that faced with the opportunity to re-price their loan book as a consequence of a regulatory changes, banks did just …

Is CX Your Top Priority? Banking Consumers Don’t Think So

Consumers enjoy hyper personalized experiences from the likes of Amazon, Netflix and Google. And then there's banking...

Why a robot could be the best boss you've ever had

Would you like to work for a robot? Although the automation of skilled jobs is a reality, your boss is probably (still) a human. Even though the most optimistic artificial intelligence (AI) enthusiast would struggle to persuade us that the technology to create non-human leaders is upon us just yet, …

Artificial Intelligence

Australia's housing boom is almost over, says HSBC

"We do not see a significant local housing imbalance and view Australia as having had a housing boom rather than having a housing bubble."<p>Mr Bloxham …

Former CBA planner Ricky Gillespie gets $3k fine, no conviction

Nationals Senator John Williams, who has long argued for tougher penalties for white collar crimes, questioned how big a deterrent the sentence …

Crime

A Google Study Revealed That the Best Managers Use Emotional Intelligence And Share This 1 Trait | Inc.com

Google's research on what constitutes a great leader revealed that employees appreciate managers who care for them both professionally and personally.<p>Whereas taking care of your people professionally may come a little more instinctively (providing development opportunities, coaching, mentoring, …

Leadership

A few states are driving growth, but stagnant wages remain an economic puzzle

The latest annual gross state product figures shows that overall Victoria and New South Wales were the two strongest performing economies in 2016-17, while conversely Western Australia’s economy went backward by more than any state since the 1990s recession. But while the figures show the …

Economics

Estate agents McGrath in freefall after earnings alert

Shares in real estate agency group McGrath plunged to an all-time low after the business warned that its full-year earnings will be lower than …

Banks abandon Victorian country towns

One in two Australians fear young people are not equipped for jobs of the future

"It is quite cutting edge."<p>The technology is also being used to build virtual football stadiums to give people a view from any seat before they buy …

Australia ripe for smart phone payments growth: MasterCard

Even so, Mr Lyons said growth was likely to accelerate globally because of new features that would make "digital wallets" more enticing to …

Zara fashion in talks to close Queensland store

These stores remain some of the more profitable tenants in shopping centres but, like their Australian peers such as Solomon Lew's Premier …

NAB axes bankers over home loan rule breaches

NAB's chief customer officer for consumer banking and wealth, Andrew Hagger, said there were also instances where bankers had accepted information …