Laurent Leclercq

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The New Science of Team Chemistry

Organizations aren’t getting the performance they need from their teams. That’s the message we hear from many of our clients, who wrestle with complex challenges ranging from strategic planning to change management. But often, the fault doesn’t lie with the team members, our research suggests. …

Leadership

Most Reorgs Aren’t Ambitious Enough

For many executives, the concept of organization design is an oxymoron. They are so consumed by working <i>in</i> the organization that they lack the patience to work <i>on</i> the organization. They don’t do the intricate, complex work of configuring their organization to execute strategy. Instead, they shift …

Management

Mindful Leadership In a World of Distractions

<i>Co-authored with Dr. Chris Reina</i><p>In today's constantly connected and always "on" business environment, it is more difficult than ever for leaders to engage in the deep thought, strategic thinking, and creativity needed to solve today's complex problems or develop and communicate a vision that keeps …

Mindfulness

Leading Across Cultures Requires Flexibility and Curiosity

How many nights have you spent in a hotel in a city many miles from home? Perhaps nervous about the meeting in the morning, you find yourself lying on the bed flicking through the TV channels for something to watch to keep you awake to offset the growing jet-lag. Automatically, you search for …

Leadership

4Sight acquiring major stake in simulation company

4Sight CEO and co-founder Antonie van Rensburg. 4Sight Holdings has entered into an agreement to acq...

South Africa

Better Cybersecurity Starts with Fixing Your Employees’ Bad Habits

Cybercrime is here to stay, and it’s costing American firms a lot of money. The average annualized cost of cybercrime for global companies has increased nearly 62% since 2013, from $7.2 million to $11.7 million. And these are just the average direct costs. Target, which experienced a massive data …

Employment

How Being a Workaholic Differs from Working Long Hours — and Why That Matters for Your Health

Hanna, a finance director at an international home care retailer, works long hours. She’s usually in the office from 9am to 5pm, but at home, when her three children go to sleep, she’ll work another four hours, not closing her laptop until midnight. She sometimes also works on weekends. But even …

Mental Health

Customer Data: Designing for Transparency and Trust

With the explosion of digital technologies, companies are sweeping up vast quantities of data about consumers’ activities, both online and off. Feeding this trend are new smart, connected products—from fitness trackers to home systems—that gather and transmit detailed information.<p>Though some …

Personal Data

Export your IT people into the business

As technology becomes as critical to businesses as oxygen, CIOs are looking for ways to change their IT operating model. The fundamental question …

Fun-Da-Mental

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and …

Data Warehousing

You Don’t Find Your Purpose — You Build It

“How do I find my purpose?”<p>Ever since Daniel Gulati, Oliver Segovia, and I published <i>Passion & Purpose</i> six years ago, I’ve received hundreds of questions — from younger and older people alike — about purpose. We’re all looking for purpose. Most of us feel that we’ve never found it, we’ve lost it, or …

Nobel Prize

In a Distracted World, Solitude Is a Competitive Advantage

“Always remember: Your focus determines your reality.” Jedi Master Qui-Gon Jinn shares this advice with Anakin Skywalker in <i>Star Wars,</i> but in our hyper-distracted work world, it’s advice that we all need to hear.<p>Technology has undoubtedly ushered in progress in a myriad of ways. But this same force …

Time Management

The Dangers of “Mandatory Fun”

A few years ago upper management at the organization where I worked decided that people in my department did not connect enough socially. Recognizing that loneliness and a lack of connection are serious workplace issues, they arranged a weekly gourmet lunch for us, creating a comfortable, relaxed …

Relationships

Want stronger passwords? Understand these 4 common password security myths

Talking about password security is a guaranteed crowd-snoozer, a surefire way to make people shut down and tune out, but the reality is that …

Online

A Quick Introduction to Agile Management

Agile Development

IDG Contributor Network: The real challenge for digital transformation is not your technology

Technological change is sweeping pretty much every organisation on the planet. And whilst the impact of this change on our legacy systems and the …

Emerging Technology

6 Digital Strategies, and Why Some Work Better than Others

Digital technology has been roiling markets and disrupting companies for more than two decades, but despite that lengthy history, incumbents are still struggling to enact and deliver on digital transformations.<p>The first challenge is disruption; digitization is enabling new, disruptive models that …

Innovation

Great Digital Companies Build Great Recommendation Engines

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. Recommendation engines (or</i> …

Customer Experience

Advanced Analytics Are Crucial to Digital Transformation

Organizations that thrive on change use data and analytics as a competitive asset. They adapt quickly and predict trends by continuously curating and analyzing data and developing insights that drive new value. These organizations have a high “analytics IQ,” and they will be the disruptors, not the …

Big Data

IBM Beats Amazon In 12-Month Cloud Revenue, $15.1 Billion To $14.5 Billion

<i>(Note: After an award-winning career in the media business covering the tech industry, Bob Evans was VP of Strategic Communications at SAP in 2011, and Chief Communications Officer at Oracle from 2012 to 2016. He now runs his own firm, Evans Strategic Communications LLC.)</i><p><b>CLOUD WARS</b> – IBM has …

Top 10

Time, not material goods, 'raises happiness'

<b>Using money to free-up time is linked to increased happiness, a study says.</b><p>In an experiment, individuals reported greater happiness if they used £30 ($40) to save time - such as by paying for chores to be done - rather than spending the money on material goods.<p>Psychologists say stress over lack of …

Personal Finance

How We Built a Virtual Scheduling Assistant at Microsoft

Many people would agree that scheduling meetings is tedious. Perhaps you have experienced an email chain like this:<p><b>Jenn, a potential client:</b> Hey! What day/time works for a quick call next week? <b><br>You:</b> (toggling between calendar app and email) I’m wide open Monday. <b><br>Jenn:</b> (several hours later) Sorry. …

Artificial Intelligence

Modern Cyberattacks: Tradecraft on Your Network

At the Armed Forces Communications and Electronics Association’s Defensive Cyber Operations Symposium last year, DISA Director LTG Alan R. Lynn …

How CIOs can use machine learning to transforming customer service

In recent years, advances in machine learning have propelled its use to the forefronts of virtually every industry in the modern economy. This …

Machine Learning

AI Shouldn’t Believe Everything It Hears - MIT Technology Review

Artificial intelligence can accurately identify objects in an image or recognize words uttered by a human, but its algorithms don’t work the same way …

Machine Learning

How AI Fits into Your Data Science Team

In their HBR Big Idea feature, Erik Brynjolfsson and Andrew McAfee argue that AI and machine learning will soon become “general-purpose technologies,” as significant as electricity or the internal combustion engine. They represent a landmark change in our technical capabilities and will power the …

Data Science

Burnout at Work Isn’t Just About Exhaustion. It’s Also About Loneliness

More and more people are feeling tired and lonely at work. In analyzing the General Social Survey of 2016, we found that, compared with roughly 20 years ago, people are twice as likely to report that they are always exhausted. Close to 50% of people say they are often or always exhausted due to …

Psychology

How to Offer Support to a Grieving Colleague

Over the last year, my brother, my mother, a close friend, and six relatives have died. A couple of weeks after my brother’s death, I felt terribly …

Empathy

How HR Can Become Agile (and Why It Needs To)

If software has eaten the world, then agile has eaten the software world. While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with …

Project Management

Why You Can’t Just Tell a Company “Be More Like a Startup”

As more and more companies face disruption from globalization, new technology, and startups that have more capital than the incumbents, the continuing cry from Wall Street investors is, “Why can’t companies be as innovative as startups?”<p>Here’s one reason why:<p>Startups can do anything.<p>Companies can …

Innovation