Kylah Love

26 Flips | 1 Magazine | @KyWilliamsLove | Customer service excellence has always been and will always be one of the critical competitive advantages for any business, The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton

Customer Service: Best Travel Marketing Tips with Tourism Tim Warren

Customer Service is the New Marketing

4 Ways To Avoid Killing Your Customer Experience With A Cheap-Suit Sales Approach

I love studying customer experience because companies need so much help, even in the so-called best companies. It’s always interesting to see how these major brands actually train (or don’t train) employees.<p>I recently had a baby and my husband and I are re-evaluating our current car, a Mercedes …

Customer Experience

Apple's Most Innovative Product Isn't A Product At All

The most significant innovation from Apple these days isn’t the new headphone-jack-less iPhone 7 or the waterproof Apple Watch 2 — it’s the Apple store customer experience. Apple has developed a new retail experience that has transformed the Apple store as we knew it and the Apple brand itself. The …

Customer Experience

good customer service stories

We thought it would be great to enjoy a short break under the sun ahead of the Christmas frenzy and opted to travel to Dubai and stay in the Jumeirah …

Do merging airlines actually mean better customer service?

<i>We asked our Facebook fans what the worst thing about flying today is. Here's what you said:</i><p>Tell us your thoughts by commenting below or on our Facebook page.

The 5 Golden Rules to Motivate Customer Service Teams

Customer-focused organization with massive customer loyalty realize that it’s their customer service team members that matter most in delivering the …

Customer Experience

Learning customer service lessons from consumer retailers

When it comes to building a quality customer experience, most consumer retailers outperform companies in other industries. These organizations …

Customer service skills

What are the key customer service skills?<p>The key customer service skills required to deliver great customer service are subject to much attention in …

Customer service tips

Having put together our top five customer service tips a little while ago, we though it would be worthwhile adding to the original list. At the …

Principles of good customer service

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and …

Customer Service

Customer service and social media: mishandle it and your reputation could go ...

Customer service and social media: mishandle it and your reputation could go up in smoke. Above all, listen carefully to the signals sent by your …

Delight and retain clients with excellent customer service

MANILA, Philippines – After the success of its recent three sessions, the Customer Service Management Seminar will run for the fourth time on October …

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How to Get a Human Customer-Service Rep Every Time

Want to summon a live operator? Try cursing at the robot<p>“I’m sorry, I didn’t understand that.” “I’ll need more information before connecting you.” “I still didn’t understand.”<p>Life is too short to battle customer-service droids. Fortunately, defeating the robots and getting straight to a real, live, …

Customer Service

Want to grow your company? Care about your customers

Almost every day, like clockwork, I hear the same thing.<p>Sometimes it is on social media. Other times, it is somebody sending us an email.<p>It’s about …

How This Startup Is Helping Businesses Make Better Customer Service Calls in Real Time

Why the real-time analytics of business phone calls is the overlooked data goldmine<p>Businesses are desperately trying to optimize the customer journey by monitoring keywords, web interactions, and how long consumers spend on their website. But many continue to neglect the compelling data hidden in …

Customer Service

Why service and marketing should have a shared budget

"Marketing is the tax you pay for being unremarkable,” according to Robert Stevens, CEO of Geek Squad.<p>What does this mean?<p>The quality of a customer’s …

How the Best Startups Retain Their Talent on a Low Budget

<i>Talent is vital to scaling and maintaining a business, but how do you retain it on a low budget?</i><p>Startups face a number of challenges during their early growth phases, and most of those challenges are made more complicated by the fact that startups have limited access to capital. If you're going to …

Self-Appointed CEOs In Early-Stage Startups: How To Lose A Company In A Week

Destroying a company in a week is a bit dramatic. Still, even if you have a killer idea, it’s pretty easy to wreck a company before you even get started—especially if you don’t put the right leadership in place. Over the years, I’ve seen many startups with great potential flounder and fail because …

Teyana Taylor, Star Of Kanye West's 'Fade,' Teases Reebok Collaboration

Chances are, you didn’t notice her feet. But Teyana Taylor, star of Kanye West’s new music video for “Fade,” is known, among other things, for her epic taste in shoes. The 25-year-old is signed to West’s label G.O.O.D Music and has an R&B album coming out this October. She has also teased another …

Shoes