Kim Abkin

72 Flips | 3 Magazines | 1 Following | @KimAbkin | Keep up with Kim Abkin on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Kim Abkin”

The importance of giving customers choice - My Small Business - Brand Discover

This is content for <b>American Express</b><p>We are living in a time of abundant choice. Customers have a huge range of options and this can impact on the way …

The founder of robo advice fintech Stockspot says it's ironic Australian banks are complaining about Apple Pay

Australian big banks are hypocrites to demand Apple give them access to cardless payments when the banks won’t do the same for fintechs in Australia, …

Apple Pay

What is Trust?

Thinking

I believe that the visionary ideas that will have lasting impact on people are ones that are delivered in a simple and engaging way. While I ground …

The Decision to Trust

Roughly half of all managers don’t trust their leaders. That’s what I found when I recently surveyed 450 executives of 30 companies from around the world. Results from a GolinHarris survey of Americans back in 2002 were similarly bleak: 69% of respondents agreed with the statement “I just don’t …

Leadership

The Changing Rules of Trust in the Digital Age

During a recent stay at the Disney Swan hotel in Florida, I confess I did something in the bathroom I have done many times before. I used too many towels and carelessly left them on the floor. It’s not something I’ve thought much about before: I leave the hotel and who’s to know? But something …

Innovation

Customer Data: Designing for Transparency and Trust

With the explosion of digital technologies, companies are sweeping up vast quantities of data about consumers’ activities, both online and off. Feeding this trend are new smart, connected products—from fitness trackers to home systems—that gather and transmit detailed information.<p>Though some …

Privacy

Customer Service and Trust in the Internet Economy

By<p>Irving Wladawsky-Berger<p>The Internet may well be the most important technological innovation in my lifetime, the engine that’s been pulling the economy and society from the industrial age of the past 200 years to our 21st century digital age. But, it’s important to remember that in addition to …

The Economics of Trust: An essential part of any customer experience strategy

If I were to write about running a “campaign” I expect readers would understand what I meant.<p>If I were to discuss “targeting” customers, “capturing”, …

The Customer Experience

I am not sure what has happened to customer service lately. While there are definitely some businesses that are getting it right, most are missing …

An Economy of Trust: How Transparency Is Changing the Tech Industry

• Partner Content<br>• Author: Himanshu Sareen, Icreon Tech. Himanshu Sareen, Icreon Tech<p>The building of customer trust has always been the mark of a good …

How a loss of trust hurts the economy

Over the almost three decades since the survey's earliest figures from 1988, no group has seen a greater deterioration in trust than "bank managers", …

Financial Services

Poll: 1 In 5 Americans Trusts The Government

Only 19 percent of Americans — about 1 in 5 — say they trust the government "always or most of the time," according to a study released by the Pew Research Center on Monday. Yet clear majorities also favor the government taking "a major role" in fighting terrorism, responding to natural disasters, …

The future is the trust economy

Adriana Stan Contributor<p>Adriana Stan is the public relations director of W magazine and a writer on media, culture and technology.<p>As we get into cars with complete strangers, sleep in the beds of people we’ve never met and lend money to others on the other side of the world, a powerful new currency …

Customer Service

Trust is the new currency

In the connected world - subject to traditional and social media scrutiny - news of the leak of Google’s Federal Trade Commission antitrust report …

Wake-Up - Take customer experience seriously

Wake-Up – Take customer experience seriously!<p>Not so long ago, every business assumed that the keys to success were the highest quality product, the …

Trust is the new currency for business

Trust was once an expensive pursuit Banks were built from luxurious materials in bold architectural forms, with sturdy marble pillars and adornments …

Trust Is the New Business Currency

Today there is a new business currency. It can't be found at the local bank, or purchased for any price. The new commodity is trust. And while I speak of trust as a commodity it can't be bough or sold. It has to be earned. And though trust can't replace cash, its implications to a businesses …

Customer Experience in FSI: Purpose vs. the Commodity Trap

In my previous post, we saw that mobile banking surpasses all other financial services subsectors in terms of trust because <b>customer experience has a</b> …

Private health funds accused by dentists of misusing patient data for commercial gain

Private health insurers that also own dental surgeries are misusing data obtained through the HICAPS claiming system for commercial benefit, the …

Health Care

USAA, Credit Unions and Publix Top 2016 Temkin Trust Ratings

We just published the 2016 Temkin Trust Ratings, the sixth year of the ratings. It uses feedback from 10,000 U.S. consumers to rate the level of …

Establishing Trust: a Crucial Pillar in Building Customer Experience

<b>Communication:</b> We know that in order to build trust with another person there must be good, two-way communication. It’s central to our existence as …