Kieran Clancy

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How to Use CRM to Reverse Declining Sales

There are now 28 million small businesses in the United States, and competition is fierce. Shockingly, only half of businesses survive at least five …

The Sales Whisperer: A Sales Tool You Can't Live Without

Several years ago, I met a Salesforce user at a social occasion. He was a sales person in a mid-market team at a business that sold enterprise …

5 Ways to Improve Customer Loyalty With Social Media

Do you want to keep more of your customers? Looking for ways to nurture customer relationships with social media? Social media can play a pivotal …

How Lead Generation Can Benefit with CRM Integration

Kicking off new initiatives, business owners of all sizes, shapes and industries are thriving to provide simple, actionable that actually correlate …

Lead Generation

Microsoft Dynamics CRM – Using Activities vs. Notes – Best Practice

In the last few months, I have conducted several Sales related training sessions where the number one topic is Activities vs. Notes in Dynamics CRM. …

Microsoft Dynamics

The Big List: 40 Prospecting Tools for the Modern Salesperson

Are you looking for ways to take your prospecting efforts to the next level?<p>Do you feel like you’re not reaching as many decision-makers as you could …

MeetMe

CRM Strategy: 10 Steps for Going beyond the Business Boundaries

With the introduction of CRM systems, companies are able to place the clients at the forefront. However, the technology can only do so much without …

Customer Experience

Sales Management Digest: How to Uncover Customer Pain Points

To sell effectively, you have to know how to uncover customer pain points. Otherwise, you won't get the chance to establish a mutually collaborative …

Microsoft Dynamics CRM: Project Service Invoicing

In our previous posts about Microsoft Dynamics CRM Project Service we covered processes for building project quotes, managing project teams and …

5 Ways to Guarantee Sales Will Hate Your CRM

CRM often is described as a discipline and a technology that will transform the entire business. Sales and marketing can get on the same page, …

CRM

Email and Social Media Marketing: Making CRM Data Actionable

Brands are being sold the promise of omni-channel marketing. With a top-notch omni-channel platform/provider and minimal effort (self-service!), we …