Kelly Caines

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Ten Ways To Build Trust On Your Team

Every problem companies experience with their employees springs from the same root cause: there is too little trust in the environment. There is too much fear.<p>Too little trust and too much fear in a workplace has a name: it’s called a toxic work environment.<p>Poor performance, high turnover, problem …

The Workplace

19 Interview Questions That Cut Through the BS to Reveal a Great Hire

Employee turnover is downright costly. A great way to avoid it is to ask the right questions in the interview process.<p>I hate to start on a grim note, but it's necessary. Bringing in a few bad apples because of a lack of due diligence in the hiring process can be very costly (and inexcusable). Check …


How Warby Parker Makes Every Point In Its Employee Lifecycle Extraordinary

The year is 2010 and <b>Dave Gilboa</b> is hard at work designing <b>Warby Parker</b>’s very first homepage — in PowerPoint. He’s sitting among stacks of inventory …

Employee Engagement

If your Business Isn't Doing These 5 Things, Then Your Leadership Training is a Waste of Money

Too many companies are focused on classroom training only<p>Throughout my career, I must have attended at least a dozen leadership programs whose goal was to help foster leadership skills growth within the organization. Now while many of these were fun, and I did learn a bit about myself, I wouldn't …


22 Easy Sleep Tips For People Who Are Sick Of Feeling Tired

Simple tips and tricks for getting some quality shut eye.<p>View this post on Facebook<p><i>Responses have been edited for length and clarity.</i>

Extreme Sports

Lose Weight by Planning Ahead With These 45 Lunch Meal-Prep Ideas

Maybe you've been meal prepping like a badass for years, or maybe you're just starting this week. Wherever you are in your meal-prep journey, here are some delicious, nourishing lunch ideas for inspiration. We're already looking forward to lunch next week!

Healthy Eating

Google spent years studying effective teams — and one trait stood out

The best companies are made up of great teams. You see, even a company full of A-players won't succeed if those individuals don't have the ability to work well together.<p>That's why not too long ago, Google set out on a quest to figure out what makes a team successful. They code-named the study …

Jeff Bezos

6 Signs Of An Emotionally Intelligent Team

There are few things that hold a team back more than catabolic team members, or what I like to refer to as “social hand grenades.” These are the people who you would send to a party if you wanted the party to end.<p>While decades of research highlights emotional intelligence as a critical ingredient …

Emotional Intelligence

How to Build an Employee Experience That Rivals Your Customer Experience

Provide a strong employee experience and your customer experience will benefit. The logic is clear, but evidence is mounting of the strong link …

6 Tips to Strengthen Your Personal Brand in 2018

Until recently, the word 'brand' only referred to companies, however in today’s world, we're more aware that every one of us has our own 'personal …

Benjamin Franklin built his character around 13 virtues — and following his weekly plan could change your life

<b>• Founding father Benjamin Franklin sought to live his life based on 13 virtues.</b><p><b>• He even kept a chart to record which virtues he was actually living by on a weekly basis.</b><p><b>• Tracking and reflecting on these traits could help you lead a more virtuous life.</b><p>Benjamin Franklin was born in 1706 into a …


This Is Totally Why You're Not Successful Yet

There is no shortage of excuses for failure, and even more for mediocrity. This list will make you aware of the real truth about your ability to be successful.<p>You're frustrated. No matter how hard you work, how much you plan, or how badly you want it, you are not living the life of your dreams. But …

Communication Skills

31 Homemade Salad Dressings That Are Way Better Than Store-Bought

I'm a big fan of salad, but that hasn't always been the case. In the last couple years, I've gone from someone who'd maybe eat a dozen salads a year …

Healthy Eating

How the Best Leaders Resolve Workplace Conflicts

Resolving conflict in the office is a crucial leadership role in any company<p>Disagreements among people in a workplace are common. When they're on your team, those disagreements have the potential to escalate into conflict between coworkers, creating a distracting, unproductive, and negative working …


It's Not Magic: You Can Have Amazing Executive Presence

If you don't, it could be holding you back in your career<p>You're smart. You're educated. You have a resume packed with accomplishments. But you're not getting ahead.<p>As an executive coach, I often hear similar frustrations from many of my clients around the world. These leaders are ready to move up …

Body Language

ERP Implementation: Training for Success

The success of an ERP implementation is dependent in a large part by the level of training investment.

Improve Your Customer Service Today: Seven Action Steps

Here are seven action items that will make a difference in the quality of your customer service and customer experience, and can ultimately improve your bottomline results. Some of these you’ll be able to start and finish today. Others will take longer, but you can certainly get started. It’ll be …

Customer Experience

The "Dirty Fish Tank" training model and the modern method for developing leaders

Your leaders are not fish, yet most organizations treat them as such. The result is jaw-dropping: Annually, in the U.S. alone, over $10 billion is …

The Customer Growth Indicator: How to win the battle for initial consumer consideration

New research reveals how businesses can attract customers when it counts most: at the beginning of their decision journey.<p><b>Recent research indicates</b> …

How to Deal With Difficult Customers

Plain and simple? These 7 strategies work very well when dealing with rude, demanding people.<p>Difficult customers are an inevitability, no matter how dedicated to customer satisfaction a business may be. Whether the complaint is justified or they're being downright rude, dealing with difficult …


9 Most Common Behavioral Interview Questions and Answers

Behavioral questions can be challenging for interviewers to ask and for job candidates to answer. Here's how to handle the most common.<p>If you're an interviewer and like to ask behavioral interview questions, you'll like the following list of behavioral interview questions. And if you're a job …


Employee Engagement Isn’t a One and Done Activity

I’ve written about employee engagement quite a bit over the years. At this point, I think we all know it’s important and companies need to focus on …

Employee Engagement

How to Create a Facebook Contest that Actually Works

Facebook recently passed 2 billion monthly users.No one in the history of humanity has ever had the means to talk directly to so many people.We need …


How to Spot Visual, Auditory, and Kinesthetic-Learning Executives

If your great ideas are being overlooked, perhaps it's time to communicate them differently.<p>I've been thinking a lot about communication lately. Perhaps it's because whenever I'm called to "solve" a business problem, it all really boils down to communication. These types of problems usually involve …


How to Create the Best Facebook Business Page

Remember back when Facebook pages were simple places where you could Like a business to follow them?This is what Facebook pages used to look …

Marin County

A Navy SEAL's 15 Pillars of Resilient Teams

Resilient organizations last long and navigate change better than anyone else. Here are 15 reasons why.<p>One of our SEAL brothers was shot 27 times before proceeding to dispose of the four attackers surrounding him. He then walked himself to the medevac helicopter. Resilient teams are made up of …


5 Fail-Safe Tips To Get Your Customers To Buy More

No matter which industry you're in<p>Selling is not an art--it is an act of common sense. Rather than wasting time creating the perfect pitch, inventing a fantastic gimmick, or crafting discounts and special offers, focus on getting back to basics--the fundamentals of human interaction.<p><b>1. Make your</b> …

Small Business
Bill Gates