Kees Vogelesang

313 Flips | 2 Magazines | 5 Likes | 1 Following | 8 Followers | @KeesVogelesang | ''things that satisfy my curiosity and perhaps yours''

This Email From a Chief Executive Is a Master Class in Emotional Intelligence

Short. Sweet. And majorly effective.<p>All companies say they value transparency and honesty. Most are lying.<p>A truly transparent company--one that encourages open and honest communication from all employees--is hard to find. Instead, in most organizations you'll find a complex web of office politics. …

Emotional Intelligence

Digital transformation success relies on customer experience

Organisations that focus their digital transformation efforts on improving customer experience (CX) and employee productivity have the highest growth …

7 Tips To Becoming A Keynote Speaker People Can't Wait To Hear

For a lot of people, there’s nothing more terrifying than public speaking. Even though people often say I look like I feel very comfortable on stage, I still get very nervous before I speak to a large group.<p>That’s because there are so many things to think about when you get in front of a group of …

Public Speaking

Outsourcing projects are six times more likely to succeed with excellence in Change Management

A new White Paper by ISS reveals that projects with ‘excellent’ change management in place are six times more likely to meet objectives than those …

If You Want Customers to Be Passionate About Your Brand, Follow These 10 Commandments

You must connect with customers on an emotional level to become a 'passion brand.'<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Every brand desires to be loved by consumers, because they know that brand love translates to growth and increased revenue. But excitement and enthusiasm …

Customers

How to Hook Your Audience Within the First 60 Seconds

Start with the power your audience craves.<p>How you open and close your presentation decides everything.<p>Nothing matters more for effectiveness.<p>The internet is full of great ideas for how to open and how to close speeches. You'll be ahead of most speakers if you can just avoid the most common …

Customer Experience Vs. Customer Service Vs. Customer Care

Customer experience is one of the hottest buzzwords in business these days. Companies are pouring more resources than ever before into building a strong customer experience, and many expect to soon compete on experience more than price or quality. Today increasingly we’re seeing research that …

Customer Experience

How to tell when someone is talking BS about blockchain

Just three months into 2018 blockchain has emerged as one of the most over-used buzzwords in the digital industry and beyond. Terminology around the …

The Adobe digital report predicts AI will come of age in 2018

A survey of 13,000 marketing, creative and technology professionals conducted by Adobe has distilled the key digital and technology trends which look …

What Everyone Should Know About Teamwork

We all know already that teamwork is the key to success in most realms of life and business. Only through teamwork can we combine different, complementary points of view to identify and seize hidden synergy opportunities, overcome difficult obstacles and achieve challenging objectives.<p>However, …

The Key to Any Collaboration Is…

<i>Emotional intelligence remains a key ingredient in the development of corporate leaders. In this series, best-selling author and Korn Ferry columnist</i> …

7 Questions Interesting People Always Ask in Conversations

Replace those typical (and boring, I may add) questions like 'What do you do for a living?' with these refreshing questions that lead to great conversations.<p>Want to be the most interesting person in the room? Well, whether you're introverted or extroverted, it doesn't really matter: There are …

This Famous Albert Einstein Quote Nails It. The Smartest People Today Display This 1 Trait

Enhance relationships, have great conversations, think creatively, and problem-solve better.<p>In one famous quote, Albert Einstein explained his genius when he famously said, "I have no special talents. I am only passionately curious."<p>The second part of that quote is certainly good news for the …

This Team Technique Almost Guarantees a Stronger Culture of Accountability

When everyone joins in a daily huddle, you get good will and accountability. And great things happen.<p>I once helped manage a company that was in huge growth mode--meaning a ten-fold revenue increase in about 3 years.<p>How do you get those numbers? First, from advantages that I had nothing to do with. …

Jokes

This Sales Strategy Takes Courage, But It Will Immediately Make You More Trustworthy

Remove the risk so your prospect will say 'yes' to doing business with you.<p>In many ways, it's gotten much harder to build a reputable business in our modern world. Marketing hacks have stolen every good and honest word you could use to describe your product or service, rendering otherwise great …

Boosting your sales ROI: How digital and analytics can drive new performance and growth

Successful sales leaders use four principles to tailor digital and analytical tools to their companies’ unique needs.<p><b>Few business leaders</b> would …

Salesforce

How You Define the Problem Determines Whether You Solve It

Typical stories of creativity and invention focus on finding novel ways to solve problems. James Dyson found a way to adapt the industrial cyclone to eliminate the bag in a vacuum cleaner. Pablo Picasso and Georges Braque developed cubism as a technique for including several views of a scene in the …

The Follower Factory

Everyone wants to be popular online. Some even pay for it. Inside social media’s black market.

Social Media

This Could Be The Next Disruption in Enterprise Technology

Nope, it's not blockchain related.<p>Legendary UCLA basketball coach John Wooden once said, "It's the little details that are vital. Little things make big things happen." The same philosophy could be applied to data.<p>It's not the vastness of data accumulation that has value, it's what can be done with …

How to Create Better Brand Experience: Focus on Outcomes Instead of Buzzwords

What’s on your 2018 wish list? Maybe you’re hoping to be more disruptive, improve your win rates, or better manage expectations about your digitally …

Customer Experience

Bad Leaders React, But Here's What Good Leaders Do

Don't let your emotions damage your career<p>Driven by their emotions, bad leaders react quickly to situations often without worrying about the facts or the repercussions of their actions, believing that they can always show good emotional intelligence by apologizing later.<p>Unfortunately, it doesn't …

Emotional Intelligence

Don't Be Afraid to Be Vulnerable: 6 Ways to Build Trust With Your Team

Take a cue from Uber's new CEO and demonstrate vulnerability to connect with your employees.<p>When Uber CEO Dara Khosrowshahi left Expedia last August, he admitted to being scared in his parting memo. While this brand of vulnerability is not often demonstrated by big-name CEOs, it is an important …

I Spent 15 Years Studying Why People Hate Their Jobs. This Is the Top Reason Why

Here's the biggest reason people choose unfulfilling careers.<p>Finding a career path that makes us feel satisfied and successful isn't easy. It's not something they teach us in school, which makes the journey that much more challenging.<p>For the past 15 years, I've been devoted to studying the deep …

Study Skills

10 Leadership Focus Areas That Build High Performing Teams

Shape the conditions that promote teamwork and results.<p>No one person is more important than the whole team.<p>The best teams win together, learn together, adapt together, lose together, and grow together. In high performing teams, their interactions and communications are fluid, relevant, and even …

Be like Bill Gates and Warren Buffett: If you’re not spending 5 hours per week learning, you’re being irresponsible

• <b>Identify valuable knowledge at the right time.</b> The value of knowledge isn’t static. It changes as a function of how valuable other people consider it and how rare it is. As new technologies mature and reshape industries, there is often a deficit of people with the needed skills, which creates the …

Self-improvement

Having This 1 Person on Your Team Improves Results Immediately, According to Sports Psychologists

When times get tough, every team needs someone who can hold everything together.<p>No one wants to be the "glue guy." Yet every team needs one.<p>Do you have a glue guy or gal on your team? Do you know what they are? Or, more important, what they do?<p>As a senior in high school on the basketball team, I …

Google Spent Years Studying Effective Teams. This Single Quality Contributed Most to Their Success

What matters isn't so much who's on your team, but rather how the team works together.<p>The best companies are made up of great teams. You see, even a company full of A-players won't succeed if those individuals don't have the ability to work well together.<p>That's why not too long ago, Google set out …

Leadership

Don't Let Your Team Fall Into These 3 Goal-Setting Traps

There’s nothing worse than working on a goal that isn’t yours. In fact, doing so is akin to working toward somebody else’s fitness goals of losing weight, but what you really want to do is build muscle. Yet that’s exactly what happens more often than not in many teams I encounter today. Here are …

Goal Setting

Make Civility the Norm on Your Team

We all want to come to work and be treated with kindness and respect. Unfortunately, my research shows that there is rampant incivility in most organizations. I found that 98% of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it. And the …

Five Simple Tips For Building A More Emotionally Intelligent Team

There’s no single hack for improving your team’s collective emotional intelligence. As a manager, it’s the small habits you perform and encourage that ripple outward.<p>Getting smart people into your company is hard enough. Turning them all into great collaborators and risk-takers is even harder. Even …