Kayla Ciaschi

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How to crack the code of great customer service

<i>This column is part of Globe Careers' Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at</i> @Globe_Careers<i>. Find all Leadership Lab stories at</i> tgam.ca/leadershiplab<p>When it comes to a company's financial success, one of the …

Canada hangs on for rugby win over Tonga

Fullback James Pritchard scored a try and added another 18 points with his boot as Canada took advantage of Tonga's lack of discipline, hanging on to defeat the Pacific Islanders 36-27 in the IRB Pacific Nations Cup rugby tournament on Saturday.<p>Tonga made the score close with three late tries, …

Wynne‘s mandate letter reiterates need for deep cuts to eliminate Ontario’s deficit

Ontario will slash the number of government agencies and end duplication in the public sector as it struggles to eliminate the deficit in three years.<p>These plans were laid out Thursday in Premier Kathleen Wynne's mandate letter to Deputy Premier Deb Matthews, who is directing the government's …

Ford recalls 850,000 vehicles for possible air bag problem

Ford is recalling about 850,000 cars and SUVs because of a problem that could stop the air bags from working in a crash.<p>The recalled models include the 2013-14 Ford C-Max compact, Fusion mid-size, Escape SUV and the Lincoln MKZ luxury car, all sold in North America.<p>Ford says the restraints control …

Colette Grand Café: Upscale French dining in Toronto gets a seaside makeover

Even two or three years ago, in the relative innocence, say, of 2011, the launch of Colette Grand Café, a beautifully designed, highly-polished, big-ticket French spot that opened this summer in the Thompson hotel, would have had Toronto's moneyed classes cheering.<p>Back in 2011, the city didn't have …

Sarah Silverman takes on rape jokes and gets away with it

'Rape, obviously, the most heinous crime imaginable. Rape <i>jokes</i> are great," Sarah Silverman says in her Emmy-winning stand-up special, <i>We Are Miracles</i>, which came out in album form this week.<p>"No, because they make a comic seem so edgy and so dangerous. And the truth is, it's like the safest area to …

Hockey appreciation course helps women break the ice at work

Having grown up in Nigeria, Shalewa Iaboni can't exactly say an interest in ice hockey came naturally to her. But after taking a crash course this week on hockey appreciation, Ms. Iaboni is hoping she'll soon be able to participate in the office chatter the morning after the game – and reap the …