Kat Andler

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Guide to Observation

Eight Important Features of Observation Research<p>You are in a funny place when you observe others in their natural setting. The very fact that you are …


keywords-by-industry | resume-keywords | resume

Keywords by Industry<p>Keywords versus the job-specific keywords<p>In job-hunting today, there is a different set of magic words for every job - the</b> …

Should you live for your résumé ... or your eulogy?

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self …

Principles of Graphic Design


LinkedIn's new app helps students figure out their career paths

LinkedIn has already cemented its position as the go-to social network for working professionals. Now, it’s aiming at a younger audience with its new app for students that slated to launch on Monday.<p>Coming to Android and iOS, LinkedIn Students offers college folks a look at the career paths their …

Eight crucially effective leadership skills

Effective leadership skills should be a focus in terms of something organizations try to develop in their people who become managers/leaders — but, …


1 simple way to better presentations: don't outline, PUMA!

The biggest problem in creating our presentation is making a great storyline. Here's how to do it: create a PUMA.<p>There's more in my book.<p>http://www.amazon.com/Show-Tell-Everybody-Extraordinary-Presentations/dp/1591846854/ref=zg_bs_660628_14

NapkinAcademy: The Presenter's Journey


The Power of Not Knowing

<i>When was the last time you said “I don’t know” in a business or organizational context, with the idea that your honesty would actually get you</i> …

Effective Customer Journey Maps

Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:<p>-What journey maps are and why create them<p>-The high-level …


IDEO deep dive

The Wello Water Wheel Story : Cynthia Koenig at TEDxGateway


The Hippo Water Roller Project


Blake Mycoskie Speaks at the Clinton Global Initiative


Solving All the Wrong Problems

Every day, innovative companies promise to make the world a better place. Are they succeeding?<p>Here is just a sampling of the products, apps and services that have come across my radar in the last few weeks:<p>A service that sends someone to fill your car with gas.<p>A service that sends a valet on a …

Silicon Valley

Johari Window

The <b>Johari Window</b> was invented by Joseph Luft and Harrington Ingham in the 1950s as a model for mapping personality awareness. By describing yourself …

Silicon Valley Has A “Problem” Problem

<b>Silicon Valley has a problem.</b> We have lost grasp on what the word ‘problem’ means. And for the sake of upholding the integrity of our community, this …

Silicon Valley

Spark Innovation Through Empathic Design

Almost every company competes to some degree on the basis of continual innovation. And to be commercially successful, new product and service ideas must, of course, meet a real—or perceived—customer need. Hence the current managerial mantras: “Get close to the customer” and “Listen to the voice of …

Signature Strengths: Translating Research into Practice

April 30, 2015By Ryan Niemiec -<i>Editor’s note: This article and the one Ryan wrote about signature strengths research will form the final chapter in</i> …

Oxford University Press

The Importance of Emotional Intelligence at Work

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Scholars may have coined the term “emotional intelligence” in the early 1990s, but business leaders quickly took the concept and made it their own.<p>According to emotional intelligence, or EQ, success is strongly influenced by personal …


Needs are verbs

When trying to understand what an audience needs it pays to dig deeper than the obvious solutions. This means framing and reframing the problem we …


The 12 cognitive biases that prevent you from being rational

The human brain is capable of 1016 processes per second, which makes it far more powerful than any computer currently in existence. But that doesn't …

Critical Thinking

6 Key Ways Design Thinkers Approach Problems

How design thinkers think.<p>Design thinking is a popular strategy for solving thorny problems, both inside and outside the business world. Countless articles detail how to do it. This is not one of those posts. This is a look at how veterans of the process <i>think</i>: what goes on in their minds when they …

Design Thinking

Confirmation Bias – It’s Not What We Think We Know That Counts

Confirmation bias is a pernicious form of bias which can cause real problems in both UX research and our own lives. Learning to recognize and …

20 cognitive biases that screw up your decisions

You make thousands of rational decisions every day — or so you think.<p>From what you'll eat throughout the day to whether you should make a big career move, research suggests that there are a number of cognitive stumbling blocks that affect your behavior, and they can prevent you from acting in your …


The ethnography that is used in design research was adapted from the field of anthropology in which anthropologists would study different cultures by …

Confirmation Bias