Karen Solis

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Is your call center guilty of these customer service mistakes?

Every call center is expected to deliver quality customer service to the people they serve, regardless of the channel it’s delivered in. Best …

Call center training tip: Improve your agents' listening skills

In a highly globalized, noise-filled era, genuine listening has become a rather underrated element of effective communication. Even in customer …

4 Call center coaching tips for resolving agent errors

Coaching call center agents can be a challenging task for supervisors and team leaders, especially when the goal of the conversation is to address …

Customer service recovery: Is your bilingual call center doing it right?

No company dreams of ever facing a customer service blunder. Customer satisfaction and brand image are important building blocks of business success, …

5 Call center mistakes that can cause poor customer experience

Customer service is not just about addressing consumer needs, it also about providing customer experience that can meet, if not exceed, basic …

Bilingual support outsourcing is crucial to business expansion

Business expansion is not just about opening a branch in a new location. You can’t just expand to a new territory, and expect customers to instantly …

Why you’re in good hands with a Philippine

If you’re a business with a Cantonese-speaking consumer base, you might be considering the move to outsource call center services to a location with …

Why outsource Cantonese call center services to the Philippines

In order to fully interact with your Chinese customers, it is a must for you to equip your customer service team with bilingual features. Eliminating …

Cantonese Call Center answers the need for bilingual agents

With the increasing demand for bilingual customer support where agents are able to assist customers in their language of preference, Cantonese Call …