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7 Ways That Brands Can Make Chatbot Conversations More Authentic

<i>Chatbots are transforming the customer experience and quickly moving into new sectors, like real estate and healthcare, but before marketers can</i> …

The 7 Mistakes to Avoid When Designing a Facebook Chatbot

I’ve always loved interactive stories. When I learnt to build websites as a teenager, the first thing I built was clickable choose-your-own adventure …

Bots Are Coming To Restaurants And Financial Services

The bots are coming for financial services. This week Mastercard announced Masterpass-enabled bots on Facebook Messenger for The Cheesecake Factory, Subway and FreshDirect. With the bots, consumers can build an order at the participating stores through a conversational interface without leaving …

Artificial Intelligence

What to do about the chatbot dilemma

Last week, The Information reported that AI bots were experiencing a 70 percent failure rate, and the told-you-sos of the world started to point fingers. In the tests it conducted, the Silicon Valley blog said artificial intelligence-powered chatbots could successfully complete only 30 percent of …

Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business

Having a website became standard for every business years ago. That same process is just beginning for chatbots.<p>5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Chatbots are the new rage as more top brands are advancing the technology and integrating it into their chat …

Chatbots

Facebook Messenger now has a straight-to-the-point Christian Grey chatbot who will sext users

Creatives at PersonaBots.com have created a rather convincing Facebook Messenger chatbot, a close approximation of 50 Shades of Grey sadist, …

Chat Bots Are Winning Over Social Media Users (Report)

There are many approaches to social media marketing, but most rely on one-way communication, with brands and businesses blasting out messages, …

Social Media

Why Payment Companies Are Flocking To Messaging Apps

Money is surprisingly social. Venmo was one of the first U.S. startups to capitalize on that realization, designing its mobile app around an emoji-ridden social feed. Now messaging apps are seeing the light and welcoming financial services companies onto their platforms.<p>Today, TransferWise enters …

Apps

The Increasing Role of Chatbots in Financial Services | Investopedia

The financial services industry has experienced a lot of technological change over the past couple of years with an explosion of robo-advisors and …

Chatbots

Chatbots: The Future of Bank Financial Advice? | Investopedia

Major financial conglomerates such as Bank of America and MasterCard will soon offer a new tool for customers in the form of automated chat programs …

Bank of America

Asia Pacific accounts for more than half the chat app users in the world

By 2019 a quarter of the world’s population will be using chat apps, according to fresh eMarketer data, and Asia Pacific is currently driving a large …

Dear Facebook Messenger: We’re in a relationship, but it’s complicated

Have you talked to a chatbot yet? Everyday brands are releasing bots to provide everything from trivia games to customer support to flower delivery, but chatbots aren’t working perfectly yet.<p>Let’s explore what you need to know before you start building one for your brand.<p>Be realistic<p>At …

How to build a kickass UX for your Chat-bot?

Before I start — Why should you read this? Well, I have engineered the UX of more than 15 bots and know a thing or two about consumers preferences. …

What CNN has learnt after six months of chatbot experimentation

For news publishers, relying on the likes of Twitter and Facebook for distribution and traffic is a risky business, with changes to algorithms and …

A Chatbot Isn’t A Damn Website!

What are you looking for?<p>I went on Botlist.co and tried every shopping bot there was, including ebay ShopBot.<p>Most of these bots present themselves as …

Bots

Accelerating the customer journey with chatbots

In 2009, McKinsey declared the classic funnel dead. In its place, the “Customer Decision Journey” much more accurately depicted how customers used …

Chatbots