Jonny Pidsley

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Insight: Future Of The Auto Salesroom And How To Sell Cars To Millennials

The technician points his smartphone to a blank space and a car interior appears on the screen. We virtually enter, altering the seat color and dashboard finish. At the adjoining exhibit, I wear a virtual reality head-set and ‘boom’, I am transported to another universe. This time I examine my …

Carsharing

Amazon, eBay Step Up Their Game Plan For Automotive

These days, whenever I meet with car industry executives, I invariably get asked this one question: “So, what is Amazon’s strategy in automotive?”<p>The U.S.-based eRetailer has never been shy of grabbing headlines and minds. From drone deliveries to its recent purchase of Whole Foods Market, Amazon …

Automation

Top 6 Digital Transformation Trends In The Automotive Industry

I’m continuing my series looking at digital transformation trends in various industries. Previous focus has been on trends in sectors such as healthcare, retail, finances and media and entertainment. Today, I’ll discuss how digital transformation has revolutionized the automotive industry.<p><b>Digital</b> …

Car Tech

BMW Radically Rethinks The Car Buying Experience

The world’s automakers are showing off their sleek new 2015 models and concept cars at the New York International Auto Show, which opens to the public today. The most radical innovation in the car industry might not be obvious on the show floor, but instead in the showroom of a BMW dealership near …

Auto Trader highlights OEM and dealer websites 'disparity'

Auto Trader’s 2017 Digital Excellence Study has indicated that automotive beats nine comparable sectors when it comes to customer experience …

Car Reviews

How shared mobility will change the automotive industry

While sharing cars likely means slower growth of vehicle sales, it also suggests strong new opportunities for automakers, suppliers, and many more …

Manheim Online sets new sales record

Manheim broke a new monthly sales record in May for its Manheim Online business, achieving a growth of 12.5% year on year and making it the most …

Customer Experience

The Car-Buying Process: One Consumer's 900+ Digital Interactions

It's no surprise that consumers turn to digital—especially mobile—as they shop for a car. But thanks to new data from Luth Research, we can see …

Ikea and Apple will use AR to make choosing a BJÖRKSNÄS even easier

Apple's new ARKit will help to bring an onslaught of new AR games and apps to your iPhone, and at least one of them might wind up saving you some …

chevron10x6

1<p>1. Retailers who promote product quality, transparency, & sustainability will flourish.<p>These days, you can find pretty much any information you want …

Top 50 Innovations in Retail - Insider Trends

<b>Pop-up stores. Magic mirrors. Digital price tags. Are you keeping up with the latest tech trends? Shoppers have access to more information, available</b> …

2017 Retail Trends

By Nick Hodson, Christopher Perrigo, and Douglas Hardman<p>For some retail sectors, showrooms may provide an attractive combination of consumer …

Amazon.com: : Amazon Go

<b>What can I buy at Amazon Go?</b><p>We offer delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens …

Five Predictions For Retail In 2017

It’s the time of year when everyone is looking to set their expectations for the year ahead. For retail, 2017 promises more disruption ahead as retailers try to figure out the changing shopping behaviors they see from customers who are more digitally savvy than ever. Here is my take on five …

eCommerce

More than digital plus traditional: A truly omnichannel customer experience

Adding digital channels requires major efforts, yet payoffs can disappoint. Integrating digital and traditional channels into a truly omnichannel …

Banking

WhoCanFixMyCar.com receives ‘automotive garage of tomorrow’ award

WhoCanFixMyCar.com has received the ‘automotive garage of tomorrow’ award at the Viva Tech conference in Paris.<p>The online platform allows motorists …

Customers’ lives are digital--but is your customer care still analog?

Digital customer care is still new territory for many companies. They can learn a lot from the natives.<p><b>Today’s customers expect</b> digital service. More …