Jonathan Eggers

189 Flips | 1 Magazine | 1 Like | 7 Following | 8 Followers | @Jonamerica | Execution-oriented account manager and IT professional, with a focus on IT strategy and enterprise architecture. Partners with and ensures the long-term success of customers. Creative and flexible problem solver, with a can-do attitude and positive approach. Team player who implements innovative and cost-effective solutions.

Using Analytics to Prevent Customer Problems Before They Arise

A non-negligible percentage of customers who buy a new smartphone return it within the “free return” window. Many of these returners claim that the phone does not work correctly. However, the data clearly indicates that this is often not the real issue. The reality is that these customers simply …

How Marketers Can Start Integrating AI in Their Work

According to Constellation Research, businesses across all sectors will spend more than $100 billion per year on Artificial Intelligence (AI) technologies by 2025, up from a mere $2 billion in 2015. The marketing industry will be no exception.<p>AI holds great promise for making marketing more …

Automation Will Make Lifelong Learning a Necessary Part of Work

President Emmanuel Macron together with many Silicon Valley CEOs will kick off the VivaTech conference in Paris this week with the aim of showcasing the “good” side of technology. Our research highlights some of those benefits, especially the productivity growth and performance gains that …

How AI Is Making Prediction Cheaper

<b>Avi Goldfarb,</b> a professor at the University of Toronto’s Rotman School of Management, explains the economics of machine learning, a branch of artificial intelligence that makes predictions. He says as prediction gets cheaper and better, machines are going to be doing more of it. That means …

How People Analytics Can Help You Change Process, Culture, and Strategy

It seems like every business is struggling with the concept of transformation. Large incumbents are trying to keep pace with digital upstarts., and even digital native companies born as disruptors know that they need to transform. Take Uber: at only eight years old, it’s already upended the …

Management

How to make the most of meetings between IT and your business partners

When Sanjay Shringarpure joined E. & J. Gallo Winery as CIO in 2015, he was curious about the cadence of the business.“I wanted to know what our …

The new rules of IT-business alignment in the digital era

Dell and VMware CIO Bask Iyer has a complaint. He wants IT industry experts, speakers at IT conferences, and publications like this one to stop …

C-suite Leadership

New AI tools make BI smarter — and more useful

Companies looking to make good on the promise of machine learning for data analysis are turning to a somewhat unlikely old friend. Business …

Artificial Intelligence

IDG Contributor Network: How to determine the value of enterprise data

Today’s enterprises have an enormous amount of data with which to work, including traditional, structured data, as well as dark data that enterprises …

Natural Language Processing

How to keep your ISP’s nose out of your browser history with encrypted DNS

Using Cloudflare’s 1.1.1.1, other DNS services still require some command-line know-how.<p>The death of network neutrality and the loosening of …

7 Ways Your Business Should Be Using Machine Learning Today

Machine learning has been defined by Stanford University as “the science of getting computers to act without being explicitly programmed.” It’s machine learning that is now behind some of the greatest advancements in technology, driving new industries like autonomous vehicles.<p>From machine learning, …

State of the CIO, 2018: IT-business alignment (finally) gets real

For years, CIOs have been chasing the Holy Grail of IT-business alignment with limited success and plenty of indigestion.Digital transformation has …

CIO

How CIOs partner with CMOs to transform customer experience

Deeply fulfilling customer experiences are always multifaceted. Even the most seemingly straightforward interactions must deliver on a host of spoken …

Customer Experience

How IBM's agile, design-first approach increases employee productivity

<i>During my first conversation with Fletcher Previn, IBM’s CIO, he told me that his approach to IT is to “lead with design.” I followed up for a full</i> …

Demand For Cyber Security Experts Has Exceeded Supply

With increasing incidents of large scale cyber-attacks and governmental cyber espionage, the demand for professionals in the segment has gone up …

Cybersecurity

10 ways to improve IT performance (without killing morale)

Every IT leader seeks faster, more efficient department performance. After all, when IT underperforms, it hurts business operations and stifles …

Innovation

How The Gap Used an App to Give Workers More Control Over Their Schedules

Early results of an experiment at The Gap provide hope that there might be a remedy for one of the most controversial labor practices in retailing and other service industries, such as hospitality, health care, and call centers. That practice: schedules that require employees to work different …

Financial technology startups emerged as serious challengers to financial services in 2017

All the attention in financial services this year has gone to the newest kids on the block: cryptocurrencies. With bitcoin now eclipsing $15,000 and Coinbase adding more than 300,000 users in one week alone, it’s easy to see why.<p>While cryptocurrencies stole the spotlight, a clutch of companies were …

CIO Vantage

Rethinking work in the digital age

Digitization and automation are upending core assumptions about jobs and employees. Here’s a framework for thinking about the new world taking</b> …

What is 'alternative data' and how can you use it?

If you are like most CIOs, you have spent considerable time and resources on a BI program. You added some rigor around your company's processes for …

S&P Global

4 ways Industry 4.0 will look different in 2017

It’s been a big year for Industrial IoT — or Industry 4.0 — as both long-term established companies and start-ups have worked to find solutions to problems that have plagued traditional workplaces for many years. Underlying aims have included increased efficiency, improved supply chains, reduced …

Cyber Crime Will Do More Damage in Physical World in 2017, Experts Say

Hackers got political in 2016, but experts warn they'll find bigger, more dangerous targets this year<p>If cyber criminals pilfered data and money from companies in 2015 and American democracy was allegedly hacked in 2016, what's in store for this year? Entrepreneurs and cyber security insiders say …

The 5 Skills That Innovative Leaders Have in Common

Innovation is critical in a knowledge economy — driving growth, new products, and new methods of delivering value to customers. According to PwC’s 2015 study on Global Innovation, U.S. companies spend $145 billion dollars in-country on R&D each year. And yet, despite its importance, innovation is a …

Playing cyber defense is not enough to win

While the San Francisco 49ers are leading the NFL in defense, the New Orleans Saints currently hold the number one slot for total offense. In the …

Cybersecurity

Leading The Innovation Revolution: 4 Tips For CIOs

Witness the rise of today’s CIO: As the C-suites’ innovation evangelist, CIOs can no longer follow a traditional path — planning and acting in real time. Instead, they must also get ahead of the moment and bring to life out-of-the-box ideas and strategies that will keep the enterprise ahead of …

Why soft skills outweigh hard skills for IT-business collaboration

For most businesses, IT has traditionally operated separately from the rest of the business -- employees knew to submit a ticket when something …

10 tips from the front lines of enterprise public cloud use

What have GE, Citigroup, FedEx, Bank of America, Intuit, Gap, Kaiser Permanente, Morgan Stanley and JP Morgan Chase learned from using the public …

6 ways to protect your organization from IoT attacks

A recent bulletin from the FBI to private enterprises stated that the “exploitation of the Internet of Things (IoT) to conduct small-to-large scale …

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Improving customer experience is often a top business priority, but what about employee experience?<p>Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at …