Jon Castillo

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Rethinking your call center strategy for better results

Reviewing your company situation, identifying gaps, and proposing solutions to existing issues can bring your firm closer to success. In other words, …

Customer Service

Why nearshoring to bilingual call centers is a good choice

Nearshoring is becoming a smarter alternative than offshoring, as it practically offers the same benefits as the latter but with added advantages. In …

Customer Service

3 Basic work environment features your call center must have

A healthy, satisfying, and empowering call center work environment is essential to your customer service representatives. When employees are …

Employee Engagement

Why your bilingual call center must have a customer service roadmap

There are many things that any business must consider before outsourcing to a bilingual call center—from technical aspects to the qualifications of …

Customer Service

3 Basic actions that customers expect from an outsourced call center

Providing excellent customer service is the goal of every outsourced call center. Since it solely focuses on clients, customer expectations on the …

Customer Experience

Building a healthy business relationship with your offshore partner

Collaborating with an outsourcing firm overseas requires time and effort to ensure that every action will bring your company closer to achieving …

Small Business

How every Bahasa call center gauge customer satisfaction

Each bilingual call center can have numerous ways to measure customer satisfaction, but there’s one method that’s not only a reliable source of …

Employee Engagement

Blog | Bahasa Call Center

Everyone’s a critic, especially in today’s always-online environment. Sending comments and suggestions have been made easier with the Internet. You …

Customer Service

2 Critical factors before outsourcing to a bilingual call center

Today, most call center outsourcing deals happen between two entities that are headquartered distantly from each other. Businesses from countries …

Small Business

Customer service: How customers define it vs. how you deliver it

Addressing the varying demands of different countries and cultures is a challenge that multinational businesses face when branching out to new …

Customer Service

Bahasa Call Center launches official website

With the aim to build an online platform where prospective outsourcing clients can learn more about the different services that we offer, we at …

Customer Service