Jelmer Boomsma

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The uncomfortable secret to creative success is “disequilibrium”

It’s a Wednesday morning in the IDEO San Francisco studio. Bright sunshine reflects off the Bay and through the floor-to-ceiling windows. But in the project space, the mood is darker.<p>The team is on week five of their project. They’ve been conducting tons of human-centered interviews and broad …

Design thinking gives you an edge over your competitors

Design is often thought of as something pleasing to the user’s eye. With good design principles, companies gain a strategic advantage at creating an experience their customers like and want to return to.<p>But design thinking is a more comprehensive and holistic approach to problem-solving. While it’s …

Using Design Principles To Reshape Local Government

There are a lot of Post-its involved.<p>A significant challenge for much local government is understanding what constituents want and need. The top-down approach that many agencies employ can create a disconnect between services and who’s being served.<p>Enter Public, a new nonprofit that wants to bring …

Time to Re-Think Design Thinking

<i>Olof Schybergson, CEO and Shelley Evenson, Head Of Organizational Evolution At Fjord, Design and Innovation From Accenture Interactive</i><p>Faced by growing competition and nimbler start-ups, many organizations are struggling. They suffer from a crisis of innovation. Unable to differentiate their brands, …

Does Child-like Thinking Produce Innovative Designs?

We all marvel at the creativity of children because they are full of energy, uninhibited and inquisitive. When they draw, the worlds they invent make us smile with pride. Are children naturally more innovative than adults and, if so, does that help to make them great designers?<p>We invited eighty of …

Validating UX Strategy Concepts Through Service Design

Beyond digital: UX to service design

Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios.<p>AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation<p>Description:<p>Organisations are turning to people with design sensibilities to inform and lead significant changes …

UX Design

9 steps to implement service design in MNC

6 years of experience implementing service design in MNC condensed into 9 steps. Based on our time at VW in Germany and China, internally and externally.

UX As A Service: 5 Strategies to Elevate Design Thinking In Your Organization

The traditional role of UX is to fight for the user by designing usable and functional software. But in the age of the 'Internet of Things' every experience of soft and hardware bleeds into the next. The wares we design (and unfortunately those we don't) are no longer isolated elements, but a …

My Stanford Design Thinking Bootcamp Takeaway: Innovation Can Be Repeatable

• Partner Content<br>• Author: Steve Wilson, Citrix. Steve Wilson, Citrix<p>Is innovation a mystical event that occurs in a flash of unexplainable brilliance, …

How To Design A Billion-Dollar Company

<b>Question</b>: What do Airbnb, Snapchat and Uber all have in common (besides multibillion-dollar valuations)?<p><b>Answer</b>: None of these startups directly create the value that end users consume. These companies facilitate the exchange of value between users.<p>Uber does not own or operate any of the cabs its …

Understanding What Tools Professors Actually Want: The Need For Design Thinking In Higher Ed

The following narrative is famous in the design world: A man named Sam Farber noticed that his wife’s arthritis made it difficult for her to use a vegetable peeler, so he created a version with a much larger, softer handle that was easy to grip. As it turned out, many other people had similar …

Teaching: CIID Summer School

A couple of weeks ago, I had the pleasure of returning to Copenhagen and teaching a course on the CIID Summer School, together with Ré Dubhthaigh:</i> …

How Design Thinking Drives Competitive Advantage

We live in a world of unprecedented opportunity and possibilities. That’s good news. The catch, however, is that the same trends changing our world for the better also are dramatically increasing complexity, which may be the biggest challenge of our time. Untamed, complexity kills – slowing things …

Service managers design their dream dashboards

At the Performance Platform we regularly run workshops with service managers to get more understanding of their needs. This time we asked them to …

Government design principles

1. Start with user needs<p>Service design starts with identifying user needs. If you don’t know what the user needs are, you won’t build the right …

Prototyping

What’s Design Thinking And Why Does It Matter?

Our firm recently received a design RFP from a healthcare client who asked an interesting question: “Do you consider your firm a design studio or a …

Design

Using Design Thinking to Reimagine Back To School Night

I am very excited to share that I have started my new job as Director of Curriculum at Keys School in Palo Alto. Over the summer the faculty read the …

Are well designed healthcare apps just wishful thinking?

Blog post by Colin Hung<p>This week, #hcldr is teaming up with our friends over on #HITsm for a collaborative chat. Much like our collaboration with …

When Lean StartUp meets design thinking: lessons for social entrepreneurs

Are you a social entrepreneur? Ashoka UK Director Mark Cheng shares what he learned from our Hangout on design and Lean StartUp and how these …

Social Entrepreneurship

Latest Ideas in Digital Experience Design & Business Innovation | Smart Design

Innovation

Design Thinking Is A Failed Experiment. So What’s Next?

Bruce Nussbaum, one of Design Thinking’s biggest advocates, is moving on to something new. Here, he begins defining “Creative Quotient.”<p>The decade of Design Thinking is ending and I, for one, am moving on to another conceptual framework: Creative Intelligence, or CQ. I am writing a book about …

Edge of Innovation

Workshop: Design Thinking for Social Impact

This will be a 2 day training on the design thinking process and working for social impact. Over the course of two days, participants will get the …

Design

How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business

In 2009, Airbnb was close to going bust. Like so many startups, they had launched but barely anyone noticed. The company’s revenue was flatlined at …

InformED

Imagine a world where digital learning platforms help adult learners succeed through college completion; where a network of schools offers …