Jeffrey Davis

9 Flips | 1 Magazine | @JeffreyDavi2014 | Keep up with Jeffrey Davis on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Jeffrey Davis”

How to Thrive and Create Joy at Work

Is it about flexible working, table tennis in the office, sleep pods or being transparent about salaries? How should businesses and entrepreneurs ensure the wellbeing and happiness of the people they work with?<p>"How we spend our days is, of course, how we spend our lives" said American author Annie …

How to Delight (Not Confuse) Your Customers | Inc.com

A customer's experience doesn't begin when she lands on your website or sets foot in your store. Likewise, it doesn't end when she walks away from her laptop or the store. It begins the moment she hears about you and continues through every interaction with you--her first visual experience of the …

Customer Experience

How Netflix Reinvented HR

Artwork: Freegums, Good Vibrations, 2011, acrylic on wood, 8′ x 15′<p>Sheryl Sandberg has called it one of the most important documents ever to come out of Silicon Valley. It’s been viewed more than 5 million times on the web. But when Reed Hastings and I (along with some colleagues) wrote a …

The disruptive power of collaboration: An interview with Clay Shirky

How we collaborate has profound implications for how we live and work. The author and New York University professor explains how social media has …

14 Crazy Skyscrapers From The Future, Designed To Solve Real Problems

Most skyscrapers don’t do much more than house people or offices, but one day, they could also help solve problems like urban pollution and waste collection. For the last nine years, eVolo Magazine has held a competition for the problem-solving skyscrapers of the future. Here are a handful of this …

Customer Loyalty Is Dead. Long Live Engagement!

<i>As a long-time member of the Chief Customer Officer Council, I’m pleased to share the following column by Executive Director Curtis Bingham. The CCO Council fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on</i> …

Listening to Your Customers: A Parable

Years ago a young man began his career as a sales clerk in the neighborhood hardware store. He had a winning way with customers, remembering them …