Jarther

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Design-thinking for CMOs: How to focus amid a flood of data

Chief marketing officers are blessed and cursed at the same time with all the data coming at them.<p>They are blessed because, as the buyer journey continues to become digitized, every touch point, every moment of decision — even the literal smiles and frowns on a customer’s face — can be tracked and …

Customers

How Company Culture Shapes Employee Motivation

<i>DAVE WHEELER FOR HBR</i><p>In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. Business leaders believe a strong organizational culture is critical to success, yet culture tends to feel like some magic force that few know …

The End of Expertise

What if what you know didn’t matter anymore? What if knowledge became a commodity? What if everyone could be an expert?<p>Far-fetched, you think? Well, in fact, the “what if” is no longer speculative; it is here already. Talk to people in such professional service industries as private banking, …

What Is Strategy?

This article has benefited greatly from the assistance of many individuals and companies. The author gives special thanks to Jan Rivkin, the coauthor of a related paper. Substantial research contributions have been made by Nicolaj Siggelkow, Dawn Sylvester, and Lucia Marshall. Tarun Khanna, Roger …

An Exercise to Get Your Team Thinking Differently About the Future

Thinking about the future is hard, mainly because we are glued to the present. Daniel Kahneman, the Nobel Prize-winning economist and author of <i>Thinking, Fast and Slow</i>, observed that decision makers get stuck in a memory loop and can only predict the future as a reflection of the past. He labels …

What Everyone Should Know About Managing Up

Photo by Andrew Nguyen<p>Having a healthy, positive relationship with your boss makes your work life much easier — it’s also good for your job satisfaction and your career. But some managers don’t make it easy. Bad bosses are the stuff of legend. And too many managers are overextended, overwhelmed, or …

4 Key Techniques to Maximize Chest Size

Behind bars, a well-developed chest is called a “hood” and that equals status. Let’s take a look at some ignored strategies that can help you build …

Workouts

The Underlying Psychology of Office Politics

All organizations are political – and to some degree, they always will be. The underlying reasons are psychological. First, work involves dealing with people. That means finding a compromise between what they want and what we want; and it’s often a zero-sum game. Second, humans are emotional …

Why Saving Work for Tomorrow Doesn’t Work

Do you frequently tell yourself that you’ll do better “next time” and then don’t change when the time comes? Do you often decide to do something “later” only to find that it never gets done?<p>If you answered “yes” to either one of these questions, you’re probably ignoring the fact that your behavior …

3 Phrases That Actually Make You Feel More Overwhelmed

The power of words is never more evident to me than when I’m working with a client or team and the language turns negative: The boss is difficult. …

How Our Delusions Keep Us Sane: The Psychology of Our Essential Self-Enhancement Bias

<i>“Optimism is the faith that leads to achievement; nothing can be done without hope,”</i> Helen Keller wrote in her 1903 treatise on optimism. But a positive outlook, it turns out, isn’t merely an intellectual disposition we don — it’s a deep-seated component of our evolutionary wiring and the product …

Here's the Full Deck of Mary Meeker's Latest Internet Trends Report

Plus, a way to check Meeker on her past work, which is now posted and organized in one place online.<p>Mary Meeker, the former Morgan Stanley analyst and current Kleiner Perkins investor, has built a personal franchise around her annual Internet trends report. She delivered her latest at the Code …

An Introduction to Data-Driven Decisions for Managers Who Don’t Like Math

Not a week goes by without us publishing something here at HBR about the value of data in business. Big data, small data, internal, external, experimental, observational — everywhere we look, information is being captured, quantified, and used to make business decisions.<p>Not everyone needs to become …

Help Leaders Be Less Useless at Strategy

At some point in the formulation of a strategy, its creator must review his or her work with the leader, either by choice or by procedure.<p>If the strategist is a CEO, the reviewer is the board (or a committee thereof). If the strategist is a business unit head, the reviewer is the CEO, and so on …

The Status Quo Is Risky, Too

Are you ever frustrated by teammates who cling to the past while you try to introduce novel ideas or new strategies? If your ideas are met with choruses of “that will never work,” “we can’t take that risk,” “let’s just stick with the plan,” your teammates are likely falling prey to a common …

Are You Confusing Strategy with Planning?

Most people agree that the two strongest human urges are survival and procreation, but there is very little consensus on the next most powerful. I believe it’s the need to succeed. Humans hate to fail — hate it more than almost anything else.<p>But what about all the people in the world who apparently …

Managing the “Invisibles”

In October 2004 a skunkworks project called Lab126, staffed by brilliant and accomplished engineers, began a three-year venture developing a device that would revolutionize an industry. Just a year into the endeavor, the huge tech company behind it brought in an outside firm to create a key …

Even Good Employees Hoard Great Ideas

One of the most heated debates involving innovation revolves around how to best incentivize people to develop and implement new ideas. Research on this issue offers a wide range of conclusions. For example, one recent research report suggested that offering financial incentives only raised the …

Companies have turned killing time into an art form

Technologies like email and videoconferencing, designed to save time, end up helping people waste more of it. A new study by Bain & Company published at the Harvard Business Review finds that the way we order our lives and structure our companies, and particularly our meetings, wastes a spectacular …

Research

Build Up Your Chest Workout

<b>Duration</b> 1 day<p><b>Exercises</b> 4<p><b>Equipment</b> Yes<p>Is it a core day or a chest day? Ask yourself that question. if it’s core, go ahead and do your dumbbell …

Workouts

Three Questions to Advance Your Career

In most organizations, professionals who want to move up get lots of feedback. Did you hit your numbers? Make your budget? How did you perform in managing a major project? Many companies provide you with so-called 360-degree feedback based on anonymous surveys from your boss, peers, and direct …

Clean Up Your Contacts: Delete & Conquer | WIRED

<b>Step 1: Dedupe</b><p>Make your phone do some of the heavy lifting. Start by installing an app that lets you merge or delete redundant contacts. For iOS, we …

CMOs: Build Digital Relationships or Die

The term “digital disruption” sounds painful. The word disruption implies that things are going to get broken up. But for companies that take advantage of what digital can do, disruption will have the opposite effect. Even if business models, traditional processes, and long-standing industry …

How cloud, big data and mobile will make the CMO the BMOC

In every shift of technology, new companies emerge to dominate new spaces while incumbents falter (and sometimes fade away). Today’s epic shift to …

21 Awesome Social Media Facts, Figures and Statistics for 2013

Social media networks were a novelty 5 years ago and today they are no longer debated around the dinner party table.<p>The conversation has moved …

Squirrel Evernote Hack Creates A Personalised Newsletter From The Cool Stuff You’ve Saved To Read Later

Another simple but neat Evernote hack that came out of the 24-hour Disrupt NY Hackathon earlier today was Squirrel. Created by coder duo Zainab Ebrahimi and Jabari Bell, the hack turns articles that Evernote readers have saved for reading later into a personalised newsletter. So, unlike the average …

Amazon is going to do to enterprise cloud companies exactly what it did to book stores

“I find it really hard to believe that we cannot collectively beat a company that sells books,” said Carl Eschenbach, the chief operating officer of VMWare, at the company’s recent annual confab with its partners and resellers. VMWare competes with Amazon to provide businesses with computing and IT …

Cloud Computing