James Pittick

218 Flips | 13 Magazines | 47 Followers | @JamesPittick | Keep up with James Pittick on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “James Pittick”

What Is Value? The Costco Value Proposition

One of the greatest truths in business came from Red Skelton, a comedian whose wisdom rings true even today. He shared a triangle with the words price, quality, and speed and said pick any two.<p>Price and quality are obvious, but in the age of mobile and the Internet, speed of service may be the new …

5 Steps to Building a Winning Customer Experience Strategy

By now, we all understand the importance of our online customers’ experience. Today’s digital marketing is not just about bullying prospects into …

How are organisations optimising their customer experiences?

Easy access to search tools, a multitude of applications and friend/influencer-endorsed content have allowed consumers to create an idiosyncratic …

Customer Experience

Customer Experience Vs. The Customer's Experience: Is There A Difference?

Over the last few days I’ve been to a few customer experience events, which included chairing a couple of sessions at a leading conference in London as well as hosting an executive roundtable.<p>During that time, I’ve had the pleasure listening to a whole bunch of people speak about the service and …

Customers’ Desire For Speed And Convenience Fuels Growth In Self-Service

For the greater part of the early 20th century, full-service gas stations ruled the roads, with customers frequenting the brands of their choice to …

Customer Engagement in the (Very Near) Digital Future

March 25, 2015<p>Share this content:<p>In the digital future customers will demand more. Here are 10 areas marketers need to consider to be …

Delivering great customer experiences: three steps to business transformation

Horror stories of poor service have long been headline grabbers. Nowadays, the rise of social media means one bad customer experience can be shared …

Customer Experience

When technology gets in the way of customer experience

Finding new ways to create an excellent customer experience keeps marketers up at night. Scott McMillan, General Manager for Business Consulting for …

Customer Experience

When Brand Promise Meets Customer Experience Improvement

Because I relish in writing about confusing things, I thought I’d jump back into the muddy relationship between brand and customer experience.<p>So grab …

How to turn angry customers into customer evangelists

March 26, 2015 | by Shep Hyken<p>For my sixth year of speaking at the International Franchise Association's convention, I decided to take a different …

Business 2 Community White Papers

Business 2 Community White Papers

Business 2 Community White Papers

Allan leads race to chair Tesco

TESCO is closing in on the appointment of retail veteran John Allan as chairman, marking the latest step in its attempts to recover from three years …

Future Energy Solutions calculates the perfect lighting solution for Computacenter

You are here: Home > News > Press Releases > Future Energy Solutions calculates the perfect lighting solution for Computacenter<p>Posted on 30/01/2015 …

EnergySolutions

Konica Minolta : 3rd Quarter Financial Results for FY ending March 31, 2015 | 4-Traders

Financial Results / Presentation Materials 2015-Investor Relations | KONICA MINOLTA<p><b>KONICA MINOLTA 1st Quarter Financial Results</b><p>1st Quarter / March …

Social Starts Selling: How Social Promotion Will Dominate 2015

Up until now social networks have focused on building their userbase. In 2015 these networks will switch focus, turning their attention away from …

Big four banks face almighty challenge

“It has only just started rolling out its current account, but I think it could steal customers from rivals, especially those who want local branch …