Jaime Mayday

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Startups
Profit
eCommerce
eCommerce

America is facing a 'retail refugee crisis' as thousands of stores shut down and millions of people become the 'blacksmiths of their era'

Retail is the largest employer in the US, employing an estimated 4.6 million people in full- or part-time jobs.<p>But estimates also say that the sector has shed more than 89,000 jobs in general merchandise stores alone between last October and May of this year. At last count, over 6,375 stores have …

Customer Service
Asia

Real news of fake reviews

Goodhart’s Law, as phrased by Mary Strathern: “When a measure becomes a target, it ceases to be a good measure.” Honored more in the breach than the observance, alas. Our algorithmic world has turned so many measures into targets, and by doing so ruined them. Let’s talk about just one example: …

Artificial Intelligence

Funding your bliss: mindfulness startups scale up

Joanna Glasner Contributor<p>Joanna Glasner is a reporter for Crunchbase.<p>More posts by this contributor:<p>Not a minimalist? Startups will gladly store, manage and deliver your items<br>• The state of the unicorn<p>The connected life is not necessarily the good life. Too often, it seems like we are squandering …

Startups

17 photos show the meteoric rise and fall of Macy's, JCPenney, and Sears

Macy's recently revealed plans to shut down 100 stores. In July, Sears said it's shuttering 43 US stores, in addition to the 265 closings it announced in early 2017. JCPenney released a list of 138 stores it will close this year.<p>All three chains are considering even more closures as they battle …

J.C. Penney

3 key advantages for AI in the retail space

Accenture suggests that the core of retail strategy is a 720-degree view of customers — reaching digital natives with rapid focus shift, high expectations, and growing demand for personalization and perks. Successful examples such as Amazon, Macy’s, and Walmart prove that the way to reflect and …

Startups
Small Business
Messaging
eCommerce

SnapTravel raises $8 million for a hotel booking service that works over chat

Chatbots – automated bots that let you interact with a service or brand via messaging apps or SMS – haven’t yet become breakout hits, as a group. But that hasn’t stopped investors from pouring in $8 million into a hotel booking startup called SnapTravel, which lets users find and book rooms via SMS …

Chatbots

The last bastion of the department store has fallen

Ten years ago, you would have had an impossible time finding high-end cosmetics outside of a department store, let alone on sale.<p>Now, facing assault from both fellow brick-and-mortars as well as online-retailers, the inevitable tide of discounting has reached the department store’s ground floor: …

eCommerce

How Walmart uses AI to serve 140 million customers a week

Old dogs can always learn new tricks, provided they are smart enough and have the right tools. Founded in 1962 — a generation or so before ecommerce giants like Amazon — Walmart has 11,700 stores and 140 million weekly shoppers in 28 countries around the world. Here in the 21st century, Walmart has …

Retailers sell on Amazon to increase sales, yet worry Amazon will use their data to compete

Protective of hard won data, online retailers and marketers are viewing Amazon as both important for visibility and profitability, but also see …

eCommerce

Why Resale Site Thredup Is Opening Brick-and-Mortar Stores

Online resale is still hot, but this OG company sees opportunities offline, too.<p>Author:<p>Publish date:<p>Social count:<p>673<p>Online resale is still hot, but …

Amazon will start selling Nike shoes directly for the first time

To cut down on counterfeiting<p>Amazon and Nike have partnered to help the apparel maker sell its shoes on the e-commerce giant’s website as a way to curb counterfeiting, according to <i>Bloomberg</i>. The deal is a big win for both companies. It gives Nike a better grip over regulating the sale of knockoffs …

eCommerce

MailChimp Wants To Solve Every Small-Biz Marketing Challenge (Even Snail Mail)

A company that made its name helping small businesses with email is staking its future on the “small business” part of that proposition.<p>MailChimp did not start out as an enterprise obviously destined to help millions of small companies market themselves via email.<p>Actually, the company was …

Small Business

How Retailers Are Using 'Coffee Shopping' To Bring Customers In The Door

“Coffee-shopping” is a trend in China that’s disrupting the traditional brick and mortar retail experience. When customers are coffee-shopping, they peruse in-stock items on a tablet, rather than on the shelves and racks of a retailer. It’s so named for the social, cafe-like, atmosphere that’s …

eCommerce

Who's thriving in the retail bloodbath

We still like to do some of our own chores:<p>Despite the boom in online shopping, Americans still love to pick over and buy their food at …

eCommerce

Here’s what the top accelerators in North America are funding

Joanna Glasner Contributor<p>Joanna Glasner is a reporter for Crunchbase.<p>More posts by this contributor:<p>Not a minimalist? Startups will gladly store, manage and deliver your items<br>• The state of the unicorn<p>The top startup accelerators have a history of seeing the future in ideas that sounded silly at the …

Startups

MailChimp Brings Free Marketing Automation to PrestaShop Ecommerce

MailChimp is on a roll. Two months ago, it started offering its marketing automation tools for free. Now it's offering ecommerce solution PrestaShop …

How Amazon's Newest Venture Could Test Walmart

Amazon took its heated battle with Walmart to another level this week through its discounted Prime membership offering to consumers receiving U.S. …

Free Shipping

Shopify’s Acquisition Strategy: What We Can Learn From Kit CRM and Boltmade

Shopify just raised a lot of cash that may be used for acquiring another company. Here is a look at two prior acquisitions that appear to have paid …

eCommerce

The economics of self-service checkouts

Self-checkouts in supermarkets are increasing as businesses battle to reduce costs and increase service efficiency. But looking at the numbers, it …

Google tracks offline purchasing

<i>This story was delivered to BI Intelligence "Payments Briefing" subscribers. To learn more and subscribe, please click here.</i><p>Google's new service, called Google Attribution, will allow the company to track offline consumer purchasing activity in a means to improve success rates for advertisers.<p>The …

eCommerce

The key to more conversions? UX and psychology

Do you always wonder why users do not interact with your product the way you hope? It actually all boils down to understanding the reasons behind …

UX Design