Irene Zabelin

8 Added | 1 Magazine | @IreneZabeli2016 | Keep up with Irene Zabelin on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Irene Zabelin”

Improve Your Onboarding Practices for Customer Success

A customer onboarding process that focuses on a positive customer experience can lead to contract renewal and better adoption of your solution.

Achieve Subscription Success Through Customer Journey Mapping

Find out how customer journey mapping can help you deliver a positive end-to-end customer experience in the era of SaaS.

Behind the Research: Customer Success and Support Services

Calling All Sales Leaders! Hit Your Quota Through Expand Selling

Learn how your sales team can become expand selling partners with services and customer success team members and achieve their quota with existing …

A Real-World Example of Customer Success

Learn how we do customer success at TSIA through our wonderful team of Member Success Managers who make sure our members receive the most from their …

3 Steps to Determining Your Customer Health Score

A properly calculated customer health score can predict customer churn and help you better align your customer success processes with customer …

5 Steps to Creating a Better Customer Experience

Dennis Gershowitz of DG Associates shares 5 steps to creating a customer-centric culture within your organization to improve customer experience and …