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Future of Customer Service: Predicting And Solving Problems Before They Happen

Future of Customer Service: Predicting And Solving Problems Before They Happen

Inc Magazine - By Bill Carmody

Nimble Storage eliminated 50% of its call volume and staffs its customer care center with level 3 engineers thanks to big data ingenuity. The future of customer service will be measured in the number of calls eliminated by predictive and prescriptive diagnostics. Gone are the days when your calls …

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