ITILbegood

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Changes…in a nutshell

Change management is all about making sure any changes you are making cause the minimal of disruption to the business and if, it cannot be avoided, …

The ITIL cynic

<i>“What is a cynic? A man who knows the price of everything and the value of nothing.”</i><p>Oscar Wilde<p>Sometimes I think most people see ITIL and ITSM as …

Do we still need ITIL?

This is a great blog post http://optimalservicemanagement.com/blog/do-we-still-need-itil/. It reminds me of WHY you do ITIL, not because the ITIL …

The Service Desk Triangle

I am a big fan of TED talks, one which I came across got me thinking, the one in particular was Dan Pink : The Puzzle of Motivation. …

Interior design, the ITIL way.

What is ITIL? ITIL is a collection of 5 topics covering Service Strategy, Design, Transition, Operations and Continuous Improvement which should be …

Service Management as a rugby game

I realise the game of rugby might not be the most obvious analogy which springs to mind when you think about Service Management but hear me …

Categories in a nutshell

I wanted to write this post to try and explain why we use categories in ITSM tools such as Remedy, Servicenow etc and why I think there is a need to …

Requests, Incidents, Problems and Known Errors in a nutshell

Over the past few weeks I have noticed some talk and discussion around what incidents, problems and requests are and what are the differences between …

Setting up my blog

Thankyou everyone who has commented on my blog and posted all the great feedback. I really appriciate it as I am just starting up this blog, so it is …