Hélène Deldicque

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What Does the Chatbot Presence Mean for Businesses?

Now that we know chatbots are making their presence, what does that mean for businesses? This past April Facebook included the public in on the plan …

5 ways chatbots can improve brand marketing

Much like consumers, marketers aren’t immune to chasing after must-have fads and trends. Chatbots — a shiny object du jour within the industry — make a strong case for this. Thus far, however, interest in chatbots has been driven more by vague notions of transforming customer service than by …

Chatbots are revolutionizing customer support

Customer support is one the most resource-intensive departments in a company. Staff spend their day answering queries, on the telephone with customers, communicating with other departments, and much more. It is also a part of the operation that is hard to link to an ROI.<p>Although the concept of …

Everything You Need To Know About Chatbot Marketing

Emerging technology is constantly changing how businesses market their products and services, which means that companies must remain adaptable to stay competitive.<p>Chatbots — computer-generated programs that use artificial intelligence (AI) to initiate and carry on conversations with consumers — …

Customer Experience

How Chatbots Can Make Life Easier for Marketing & Sales Employees

<p>Abhishek Shanbhag is Practice Head – Solutions and Co-Founder of Acuvate, a leader in building and deploying business productivity solutions that …

3 types of business chatbots you can build - Watson

December 12, 2017 | Written by: Mitch Mason<p>Categorized: Cognitive Enterprise<p>Share this post:<p>Key Points:<br>From a business perspective, here are the 3 …

Chatbots

Decoding Chat bots – A look at chat bot use cases [Part 1]

Chat bots are the current hype and everyone seems to be searching for use cases to introduce chat bots in their applications. We’ve been working on …

Artificial Intelligence