Heidi Merz

28 Flips | 3 Magazines | 1 Like | @HeidiMerz2016 | Keep up with Heidi Merz on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Heidi Merz”

The Wrath of the Customer: Why Fashion Retailers Need to Invest in the Customers' Needs

<i>By St John Dunne, US Managing Director & Client Partner, Rockpool</i><p>Customers have outgrown huge retail brands. They are no longer accepting of generic marketing and customer service practices that newer companies – both inside and outside the fashion industry – have already put at the heart of their …

How Brands Should Adapt to the Tech-Driven Future of Customer Experience

For many brands, curating a cutting-edge customer experience at the pace of technology can present a real challenge. Emerging tech is unpredictable, …

Virtual Reality

How to Hit Customer Experience Out of the Park

As professional baseball resumes this week, we as fans can revel in the unpredictability of any given pitch, hit or fielding effort and the "it ain't …

Advertising

The difference between customer experience and customer service

But what exactly is customer experience? How does it differ from customer service? And how focused or concerned should businesses or organization be about it?<p>According to the Harvard Business Review, customer experience is defined as the sum of all interactions a customer has with a company. This …

A Picture Is Worth 1,000 Likes: How To Create An Engaging Customer Experience At Retail

<i>What is that delicious smell?</i> I thought to myself, as I strode into a local Anthropologie store. The scent was a little bit floral, a little bit woody, and it seemed to be saying to me, <i>stay awhile, what’s your hurry? We have so much here for you to enjoy.</i> So I luxuriated in the store’s signature …

Customer Experience

Delivering a Great Customer Experience: Is It Nature or Nurture?

When it comes to strategic relationships, I'm particularly curious about where excellence comes from. Is it nature or nurture?<p>Two recent customer service experiences stand out. On the positive end of the scale: I was speaking at a Ritz-Carlton to about 400 executives. And on this particular day, I …

Brian Solis Tells 'Behind the Brand' What Happens When Customer Experience Meets Design

1 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>In this <i>Behind the Brand</i> video interview, noted digital analyst, speaker and author Brian Solis talks about his new book, <i>X: The Experience When Business Meets Design</i>, and how hard it still is to define what experience design …

Customer Experience

5 Technologies That Failed: Bad Tech or Bad Customer Experience?

Not every tech product becomes a big hit like the Apple iPad, Microsoft Word or TiVo DVR. Many products offer a ton of promise, like a smartphone …

Social Media

Silicon Valley Doesn't Have a Lock on Great Corporate Culture

You’d think from reading the business press—and certainly Data Sheet, <i>Fortune</i>‘s daily technology newsletter—that tech companies are the only ones …

The Pinnacles and Pitfalls of Corporate Culture

“Today, human capital is the most valuable capital in every company, no matter what industry it is in.”<p>So says my colleague Geoff Colvin, and I’m …

Xerox CEO Ursula Burns explains the problem with a corporate culture that's too nice

When Xerox's executive team met in 2014 to discuss the proposed sale of its information-technology-outsourcing (ITO) business to the French company Atos, everyone expressed agreement that it was the financially savvy decision, CEO Ursula Burns told journalist Adam Bryant at The New York Times New …

Corporate Culture

Millennials Set The Stage For Evolving Corporate Culture

The days of suits, ties, and nine-to-fives are long gone. Millennials officially hold the majority share of the American workforce. According to a …

Employee Engagement

Spotify and Amazon show modern work’s sharp divide | Financial Times

When Spotify workers need a new keyboard, they go to a shelf and take one. There are no forms to fill in and no one to ask. There is just a sign …

Corporate Culture

Want to Create an Outstanding Corporate Culture? Don't Forget This Key Piece to Standing Out

You're going to need to be a good 'wrestler".<p>In order to really show up, be innovative, creative and connected at work we need a couple essential ingredients-<p>Vulnerability and Courage.<p>We all want to work in a culture that's energizing, healthy and thriving. We know how successful value based …

Who Is the Boss of Corporate Culture?

We recently released the results of part 2 of our Employee Engagement Lifecycle Series research. This study, conducted with WorkplaceTrends.com, shows that human resources (HR) professionals, people managers, and employees have very different opinions about workplace culture, who drives it, what's …

3 Cultural Considerations Before an Acquisition

5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>A company founder or chief executive officer (CEO) has a number of considerations to make when faced with a purchase offer and potential exit. Beyond both sides of the table needing to match up on dollars and valuations, it’s …

Business Strategy

Three Counterproductive Myths About Corporate Culture

Has the office foosball table has become such a cliché that it’s distracting us from bigger work-culture issues?<p>Just last week, Samsung announced that it’s overhauling its corporate culture, trading in a traditional, big-company atmosphere for a more startup-y vibe. It will have no shortage of …

The Workplace

Want to Create an Outstanding Corporate Culture -- Don't Forget These Key Pieces to Standing Out.

You're going to need to be a good 'wrestler".<p>In order to really show up, be innovative, creative and connected at work we need a couple essential ingredients-<p>Vulnerability and Courage.<p>We all want to work in a culture that's energizing, healthy and thriving. We know how successful value based …

5 Signs Your Company's Culture Is Dying

When corporate cultures don't evolve, business suffers. Here's why.<p>Right now, U.S. companies are struggling to find people they need for their open positions. Two main factors are driving the current talent crisis in America today:<p>The age curve is creating a shortage of skilled workers.<br>• The gig …

The Workplace

The Real Solution to Progressive Corporate Culture

Social justice is all the rage in corporate boardrooms, and some on the left would like you to think it’s because of market pressure. Americans are …

17 Invaluable Things to Know About Customers

The more deeply you understand your customer and your customer's business, the more you'll be able to sell to them.<p>It's difficult or impossible to sell quickly and effectively if you don't understand your customers. Unfortunately, many entrepreneurs and companies don't bother to do the research or …

Corporate Culture

How To Get a Raise Without Asking For One

<i>The Leadership Insider network is an online community where the most thoughtful and influential people in business contribute answers to timely</i></i> …

Maybe You Should Check Email in the Morning

Should you ignore the productivity gurus and face your inbox first thing?<p>If productivity gurus agree on one thing, it's probably this--waking up and immediately grabbing your phone is a terrible idea.<p>"When you dive straight into emails, texts, and Facebook, you lose focus and your morning succumbs …

Time Management

Seven Effective Shortcuts To A More Productive Workday

Call it “strategic slacking.”<p>If you had one extra hour every day, what would you do with it? Maybe you’d catch up with a friend over coffee, take your kids for a bike ride, try out a new dinner recipe, or even just grab 60 more minutes of shut-eye. Whatever you’d choose, your plans would probably …

Productivity

Too many of us make the same mistake with our to-do lists — and it ruins our productivity

No matter that said item was "shower" and you're 27 years old and it's a workday — knowing that you accomplished <i>something</i> after waking up feels awesome.<p>Unfortunately, using your to-do list this way is hardly a path to productivity.<p>So says Charles Duhigg, a Pulitzer Prize-winning journalist who …

Clear Your Mind by Breaking Your Worries Into Three Categories

Worries, fears, and errant thoughts can get the best of any of us at times. When your mind feels overwhelmed and cluttered, try this procedure for …

Productivity

How to Start a Business With (Almost) No Money

<i>This piece was originally published on Entrepreneur.</i><p>You’re excited to start a business. Maybe you have an idea, or you’re just fascinated with the …