Hector Larios

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Will dictators disappear?

Is a future without dictatorships realistic? Rachel Nuwer investigates.<p>Citizens living in democracies often associate dictatorships with repression, human rights abuses, poverty and turmoil. Indeed, dictatorships have cost untold lives, including up to 49 million Russian deaths under Joseph Stalin, …

Washington D.C.

What Good Is Thinking About Death?

We're all going to die and we all know it. This can be both a burden and a blessing.<p>In the heart of every parent lives the tightly coiled nightmare that his child will die. It might spring at logical times—when a toddler runs into the street, say—or it might sneak up in quieter moments. The fear is …

Can We Unlearn Social Biases While We Sleep?

Putting gender and race stereotypes to bed<p>Your brain does a lot when you are asleep. It’s when you consolidate memories and integrate the things you’ve learned during the day into your existing knowledge structure. We now have lots of evidence that while you are sleeping, specific memories can be …

Infographic: How your social customer service is making (or losing) you money

When my mom was in high school, she worked for a woman named Martha Stewart (but no, not <i>the</i> Martha Stewart) in Carson Pirie Scott’s junior’s …

Survey says telecom has a customer service problem

Telecom industry needs to up its game<p>One of the biggest issues many people have with the government is that it doesn’t listen to what the people are …

Some Customers Aren’t Worth Doing Business With

One of my favorite topics to write and speak about is about what happens when the customer is not right. I love to say it…<p><i>The customer is NOT always</i> …

Live Q&A: how to deliver great customer service

“The customer is always right,” is drummed into anyone who works in a client-facing role. But good customer service isn’t just about buttering up the occasional disgruntled consumer – it should be about paving the way for future sales and going the extra mile to build an army of brand …

What a Cabbie Can Teach Us About World-Class Customer Service

How do we differentiate ourselves from the other competitors on the playing field so we truly stand out to our clients and prospects? It's a hugely important question these days given all the noise in the marketplace -- and believe it or not, the best answers might just come from a taxi …

Want a Better Brain? Get Moving (Podcast)

<i>Wendy Suzuki is a Professor of Neural Science and Psychology at New York University (NYU)'s Center for Neural Science. A popular speaker, she is a</i> …

9 Things That Are Better to Do Alone

With today’s constant connection to technology and social media, enjoying activities in the company of yourself has become somewhat of a foreign pastime. However, there are a host of fun, innovative and memorable things you can do solo that may even be better sans the company of others. Rebecca …

10 Benefits of Reading: Why You Should Read Every Day

When was the last time you read a book, or a substantial magazine article? Do your daily reading habits center around tweets, Facebook updates, or …

10 Books That Bill Gates Wants You to Read to Become as Successful as Him

Ever heard the quote “learners are earners”? Bill Gates certainly has. He strives to read a book a week. No one is questioning his ability to earn! …

Nine Books Recommended by Top Psychologists

Psychologists are a discerning bunch when it comes to books. Because of their insider’s view of mental health and psychology, they’re able to sharply …

Mental Health

Lost in translation

Inclusion in prominent English dictionaries is seen by some as the first step for loanwords entering mainstream discourse. Photo: IC<p>Yannick …

Language Learning and the Human Brain

Part of the reason I love learning languages is that it teaches me so much about the human brain and human interaction. I’ve never studied much …

Rumours about a deal for Greece are sending markets on a rollercoaster ride

Bloomberg reported that a staff-level accord was being drawn up.<p>A staff-level accord would mean an agreement between the two technical negotiating teams — one representing the institutions (formerly known as the Troika) lending to Greece, and one representing Athens.<p>That <i>wouldn't</i> mean that the deal …

How Much Alcohol Is Too Much? A New Study Has Answers

Chris Pecoraro—Getty Images<p>Sam Edwards—Getty Images/Caiaimage<p>Jetta Productions—Getty Images<p>by nacoki ( MEDIA ARC )—Getty Images/Flickr RF<p>Reza …

"Sit Up Straight!" The Mental Health Benefits of Good Posture

<b>Coping with Stress</b><p>Remember when your mother told you to "sit up straight?" Apart from what your mother may have considered proper decorum, good posture appears to have many surprising mental health benefits. A recent breakthrough study coming from The University of Auckland concluded that sitting …