Henriette

11 Flips | 1 Magazine | 3 Following | @HKuhn | Keep up with Henriette on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Henriette”

Are Your Most Compliant Customers Those Who Are Emotionally Disorganized?

People who were momentarily alarmed at what they believed were parking tickets on their windshields were subsequently <b>1.65 times</b> more likely to comply with a street vendor’s request to purchase aromatic Indian sticks. Similarly, people were more likely to answer a questionnaire if the surveyor first …

“I Try to Spark New Ideas”

Christine Lagarde took over as managing director of the demoralized International Monetary Fund in 2011, succeeding the scandal-plagued Dominique Strauss-Kahn. A prominent French politician who once ran the international law giant Baker & McKenzie, Lagarde, 57, has tried to change the IMF’s culture …

What Makes Strategic Decisions Different

Photography: Stephen Petegorsky<p>Artwork: Matt Phillips, Prop, 2012, oil on canvas, 20″ x 24″<p>The past decade has seen a wealth of research on decision making, much of it not only useful but also fascinating to read. At the same time, a growing chorus has noted that business executives, in particular, …

Why You Should Make Your First Price Offer Very Specific

It’s well known that you get an advantage by making the first move in a price negotiation: If you’re the seller, for example, and you offer a price before the buyer does, a higher quote from you will lead to a significantly higher agreement price. But you can increase that advantage by stating your …

Delivering World-Class Health Care, Affordably

India might be the last place on earth where you’d expect to find health care innovation. Government programs have finally brought some infectious diseases under control, but the nation’s ability to meet the basic medical needs of its citizens remains abysmal. Despite robust economic growth over …

Four Steps to Resolving Conflicts in Health Care

Conflict in health care has dominated the news in the United States lately with the political showdown over the Affordable Care Act followed by the shaky launch of the federal health insurance exchange. Conflict, however, is not new to the health care system; it is a fragmented landscape with many …

The Brain—and Soul—of Capitalism

In 1970 the economist and Nobel laureate Milton Friedman called corporate social responsibility “hypocritical window dressing,” saying that businesspeople inclined toward it “reveal a suicidal impulse.” How times have changed. Some executives still take a Friedmanesque view, but most accept social …

Strategy: The Uniqueness Challenge

CEOs often complain that the financial markets just don’t get their companies’ strategies. For years I assumed that this was just sour grapes and that capital markets were actually rather good at assessing the quality of corporate strategies. Along with most other academics and the financial …

You Can’t Be a Wimp—Make the Tough Calls

Photography: Jared Leeds<p>As one of the world’s preeminent advisers to CEOs and boards, Ram Charan has spent the past 35 years on the road, watching hundreds of executives deal with their toughest challenges. He regularly shares the insights from his experiences in speeches and the classroom and is …