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When to Solve Your Team’s Problems, and When to Let Them Sort It Out

When to Solve Your Team’s Problems, and When to Let Them Sort It Out

Harvard Business Review - Joseph Grenny

After careful review of her harried work life, Charla, an IT manager, discovered that 20% of her time over the previous two months was spent managing escalations. It seemed that each interaction with her team ended with her feeling a need to exercise her authority to rescue them from a crisis. For …

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