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What to Say When Your Employee Makes a Mistake

Business

What to Say When Your Employee Makes a Mistake

Harvard Business Review - Peter Bregman

If you’re dissatisfied with someone’s performance, it’s easy to let your emotions get the better of you. But asking someone a past-focused question like “What went wrong?” or “What were you thinking?” isn’t going to get you anywhere. Instead, focus on the outcome you want your next move to achieve. …

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