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Mads Pedersen
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What Great Listeners Actually Do

What Great Listeners Actually Do

Harvard Business Review - Jack Zenger and Joseph Folkman

What makes a good listener? Most people think is comes down to three components: not interrupting the speaker, following along with facial expressions, and being able to repeat back almost verbatim what the speaker has just said. According to research from Zenger and Folkman, however, we’re doing …

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