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Avatar - Harvard Business Review
Avatar - Harvard Business Review

To Hold Someone Accountable, First Define What Accountable Means

Harvard Business Review - Bob Frisch and Cary Greene

At the end of a meeting, most leaders know that they should recap next steps and determine who is accountable for each. As prescribed in the commonly used responsibility models — RACI, RAPID, and the others — accountability should fall to one (and only one) person per item, even if the work …

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