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Andreas Lezgus
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The Secret to Leading Organizational Change Is Empathy

The Secret to Leading Organizational Change Is Empathy

Harvard Business Review - Patti Sanchez

I’m working with a CEO who’s in the midst of rethinking her company’s strategy so it can better meet customer demands and thrive financially. These are major changes that will affect every aspect of how the firm operates — from the services it offers to the structure of her organization. When I sat …

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