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The Risks of Using AI to Interpret Human Emotions

Business

The Risks of Using AI to Interpret Human Emotions

Harvard Business Review - Mark Purdy and John Zealley and Omaro Maseli

This has never been an easy thing for companies to determine. For one thing, emotions are inherently difficult to read. For another, there’s often a disconnect between what people say they feel and what they actually feel. Consider how people respond to Super Bowl commercials. In 2018, TV viewers …

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