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The Parts of Customer Service That Should Never Be Automated

The Parts of Customer Service That Should Never Be Automated

Harvard Business Review - Ryan W. Buell

In Pixar’s WALL-E, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage pointing to a dizzying array of service innovations on the horizon. Look no further than the …

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