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Avatar - Harvard Business Review
Avatar - Harvard Business Review

In a Difficult Conversation, Listen More Than You Talk

Harvard Business Review - Emma Seppälä and Jennifer Stevenson

When Jared walked into a meeting to discuss a new marketing approach for a product, the conversation didn’t play out well. Five minutes into the dialogue, the product manager, Françoise, started interrupting him with questions he was planning to address later in the pitch. As the conversation ran …

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