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Vince Mirabelliadded this to Business Innovation
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Avatar - Harvard Business Review

How Local Governments Are Using Technology to Serve Citizens Better

Harvard Business Review - Steve Ressler

In our connected, customer-centric world, customers have come to expect that their needs will be met quickly and frictionlessly — especially in cities, where Instacart delivers groceries to your apartment, Amazon provides same-day delivery, and Uber and Lyft compete to have a car to your door in …

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